Income reminder with Net Pay and multiple account splits shows Net Pay in primary account

Hovdawg
Hovdawg Quicken Windows 2017 Member ✭✭
edited January 24 in Paying Bills, Online Billers & Reminders (Windows)

I have been trying to get my income reminder to post the correct deposits of my net pay. No matter how I enter, it always post my net pay into the primary account, but the split shows the correct amount. How do I get the actual deposit to post correctly?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Hovdawg,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information.

    • When did you first notice this issue?
    • Is Sync on or off?
      • You can check this by navigating to Edit>Preferences>Mobile & Web Mobile and Web sample.png
    • What is happening in the split that is not reflecting properly in your primary account?
      • For example, should some of that net pay be getting transferred to other accounts?
    • If possible, screenshots of what is happening (with any personal information redacted) would be helpful.

    I look forward to your reply!

    Quicken Kristina

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  • Hovdawg
    Hovdawg Quicken Windows 2017 Member ✭✭

    Hello.

    This issue has just started because I was resetting for the new year. Sync is off and has been off since the new year due to another issue I had with Sync creating account balance errors that I needed to correct.

    The split shows as below. The value in the Paycheck row is what my net deposit into my primary checking account is. The other reflect additional deposits. The amount that shows in my register is always the Net paycheck. When I reconcile it then shows the difference in the deposits to the other accounts. the other deposits reflect correctly in the accounts it's just the primary account. I have also left the primary account blank, same result. Below is how my splits are entered.

    image.png

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