Either fix AI or provide a on/off toggle

Ben Nat
Ben Nat Quicken Windows Subscription Member
edited January 25 in Ideas for Quicken LifeHub

When I scan my birth certificate or passport or driver's license, your 'smart' AI decides it is a good idea to change/correct the spelling of my last name to a more common incorrect spelling. Either train it to not correct proper surnames, as opposed to every day common language, or provide a off/on toggle switch. This happens when uploading legal documents which contain numerous references to my last name and that of my children or parents, etc., which means I have to manually go in and change them back to the correct last name. VERY ANNOYING and should be fixable.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited January 30

    Hello @Ben Nat,

    Thank you for letting us know that you're seeing this behavior. When scanning your documentation, what file format is the scan being saved as (.pdf, .jpg, etc.)? What is the more common, incorrect spelling it's changing your name to? If you don't want to share the exact name it's changing to, please share what is being changed (for example, adding/removing/changing a letter).

    I look forward to your response!

    (QLH-4341)

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Ben Nat,

    I heard back from our teams. They said they're making a lot of changes to the auto detect and how names are suggested. Those changes should be implemented soon.

    Thank you!

    Quicken Kristina

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