Fidelity IRA transaction not posting correctly

RWM-JR
RWM-JR Quicken Mac Subscription Member ✭✭
edited January 25 in Errors and Troubleshooting (Mac)

Sold shares of a stock in my Fidelity IRA and the transaction appears correctly, but it is not picking up the various purchase lots. In the portfolio tab, I have the cash proceeds but it has not cleared the held shares that were sold resulting in a double count of assets. I tried to manually assign the lots but it doesn't reflect on the portfolio tab. End result is an overstatement of account value reflecting investments I no longer own.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @RWM-JR,

    Thank you for letting us know you're seeing this issue. To clarify, is this a sell transaction that downloaded this way, or is the problem happening with a manually entered transaction? Have you already tried making a backup of your file, then deleting and recreating the problem transaction?

    I look forward to your reply!

    Quicken Kristina

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  • RWM-JR
    RWM-JR Quicken Mac Subscription Member ✭✭

    This is a sell transaction that downloaded this way. The sale proceeds are included in the sweep account, the Fidelity Money market fund, and are also reflected as cash in Quicken. Additionally, the shares of the stock are still reflected as a long position in the Quicken portfolio.

    I have not tried making a backup of my file.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Please try making a a backup of your file, then delete and recreate the problem transaction.

    Thank you!

    Quicken Kristina

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  • RWM-JR
    RWM-JR Quicken Mac Subscription Member ✭✭

    I made a backup, deleted the problem transaction, recreated the transaction and I still have the same issue. The various lots are assigned against the sale but the holding still exists in the portfolio.

  • Gretchen P
    Gretchen P Quicken Mac Other Member ✭✭

    having this same issue since 1/26/26. Cannot even manually delete the shares by creating a "remove shares" transaction.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    I recommend that you contact Quicken Support directly for further assistance, as they have access to tools we can't access on the Community, they will likely need to review the logs to confirm how the information is being sent to us, and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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