Income reminder doesn't match paycheck

vgburke85
vgburke85 Quicken Windows Subscription Member ✭✭
edited January 26 in Errors and Troubleshooting (Windows)

Today I opened Quicken and noticed it's displaying the wrong amount for the income reminder for my next paycheck on 1/29. It says $951.12, but the correct amount it should be displaying is $1007.84. Why did it change, and how do I fix it? I have included screenshots from the bill reminder and the paycheck.

image.png image.png
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @vgburke85,

    Thank you for reaching out! To help troubleshoot, please provide more information:

    • Do you track just the net pay in your Quicken, or is the transaction a split transaction that details the gross pay and all the taxes/contributions?
    • If it is a split transaction, is the information detailed in the split correct?
    • Does viewing the split transaction cause the net pay to correct itself or does it still reflect incorrectly?
    • Is your Quicken file synced to Mobile & Web?
      • You can check this by navigating to Edit>Preferences>Mobile & Web. The slider will indicate whether Sync is on or off. Mobile and Web sample.png

    I look forward to your response!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @vgburke85,

    I haven't seen a response from you. Do you still require assistance?

    Thank you!

    Quicken Kristina

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  • vgburke85
    vgburke85 Quicken Windows Subscription Member ✭✭

    I track the whole paycheck (gross pay, taxes, etc.).

  • vgburke85
    vgburke85 Quicken Windows Subscription Member ✭✭

    @Quicken Kristina I track the whole paycheck. Everything looks correct in the paycheck window.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    To help troubleshoot, please answer these questions:

    • Does viewing the split transaction cause the net pay to correct itself, or does it still reflect incorrectly?
    • Is your Quicken file synced to Mobile & Web?
      • You can check this by navigating to Edit>Preferences>Mobile & Web. The slider will indicate whether Sync is on or off. Mobile and Web sample.png

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • vgburke85
    vgburke85 Quicken Windows Subscription Member ✭✭

    @Quicken Kristina yes my quicken file is synced to mobile and web. The income reminder and the net pay on the paycheck do not match. When I open Quicken now, the income reminder says $0. The paycheck has the correct amount.

    Here's the income reminder

    image.png

    And the paycheck net pay

    image.png

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