Ally CC-503

System
System Member admin
edited February 20 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Can't connect to Ally Bank after changing my password

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  • FlyerFran
    FlyerFran Quicken Windows Subscription Windows Beta Beta

    Have not been able to connect to Ally Bank since July 2025. Seems like there are several other users who have the same problem, including 3 people I introduced to Q'. We all get the cc-503 error and nothing helps.

    It is of interest to know that this problem seems to only occur for Windows users, a MAC user I know connects with Q' just fine. It is not a data file error as I've tried to connect using a new one. Ally Bank personnel are no help, say they know nothing about the problem and have no control over the connection.

    Please, someone, help.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @FlyerFran,

    Thank you for reaching out! I can see the issue was marked resolved near the end of January. Since you're still seeing this problem, please contact Quicken Support directly for further assistance as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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  • FlyerFran
    FlyerFran Quicken Windows Subscription Windows Beta Beta

    @Quicken Kristina,

    Thanks for the reply to let me know that ALLY is resolved. I'll just tried to connect, but still no luck. I'll reach out to support in the am. Cross your fingers.

  • FlyerFran
    FlyerFran Quicken Windows Subscription Windows Beta Beta

    @Quicken Kristina After spending over 2-1/2 hours yesterday afternoon with Q' Tech Support, including escalating up 2 levels, I am still unable to connect to Ally Bank no matter what we tried.

    So, I don't understand what issue was marked resolved near the end of January.

    As I was told 3 months ago, I've again been promised that Q' Tech Support will continue to work the issue and let me know (via email) when its fixed.

    This issue has been going on for 7 months. I've tried to work it at Ally, who blames it completely on Q' and I have no evidence that anyone at Q' is really working to get this issue fixed. Any thoughts/suggestions?

    Thanks.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I can see there is still an open alert for FDP-103 errors when connecting Ally Auto Financing accounts (CTP-10962). Are any of your Ally accounts auto loans?

    Thank you!

    Quicken Kristina

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  • FlyerFran
    FlyerFran Quicken Windows Subscription Windows Beta Beta

    My error has been and is CC-503. I got an email from support telling me that they're still working on a 103 error with no time given for resolution. Is anyone even working on the 503 error?? This situation has become more than disappointing.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited February 20

    Thank you for your reply,

    I can see your contacts with Support are marked as a known issue, which indicates that our escalated teams believe you're being affected by the FDP-103 issue. However, to make sure the issue you're encountering is addressed, I created a new ticket specifically for the CC-503 error.

    Thank you!

    (CTP-16389)

    Quicken Kristina

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