1/29 -Transactions not downloading - Barclays

bmhanenkrat
bmhanenkrat Quicken Windows Subscription Member
edited January 30 in Errors and Troubleshooting (Windows)

Update not working for Barclays'. I have tried resetting the account. I know there are transactions that are not pending, but they are not downloading.

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Comments

  • MICHAEL J LAWSON
    MICHAEL J LAWSON Member ✭✭✭

    Same here. Barclays Mastercard. Two transactions posted on Jan 28 still have not downloaded as of Jan 30.

  • PatJ
    PatJ Quicken Windows Subscription Member

    Same here, Barclays Mastercard

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bmhanenkrat, @MICHAEL J LAWSON, and @PatJ,

    Thank you for letting us know you're seeing this issue. Are you seeing any error messages/codes, or are transactions just failing to download?

    If there are no errors, but transactions are failing to download, then please follow these steps from our article on missing transactions/transactions not downloading:

    Be sure to follow these steps in order:

    1. Go to Edit > Preferences > Downloaded Transactions. The option Automatically add to banking registers needs to be unchecked.

    2. Refresh your online account information by clicking the Actions Gear Icon on the upper right of the register, and select Update Now. Follow the on-screen instructions to complete the update.

    RegisterActionGear_support

    3. Confirm that the Sort Order in your account is by Date; just click the top of the Date column in your account register. It's possible the transactions are in your register, but not where you thought they'd be.

    WinDateSortGif_support

    4. Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.

    5. Try refreshing your login session: To do this, go to Help > Refresh Sign in. After completing the log-in process, trying running a One Step Update again.

    6. Go to Actions (Gear Icon) > Register Columns > Check Downloaded Payee in the account register. This allows you to search by Payee to confirm the transactions haven't been renamed unexpectedly.

    7. Go to Tools > Account List and check Show Hidden Accounts at the bottom left. Confirm the missing transactions haven't been added to a hidden account by clicking on the name of any account that appears with a check mark in the Hidden column.

    WinShowHiddenAccounts_support

    Please let me know how it goes!

    Quicken Kristina

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  • MICHAEL J LAWSON
    MICHAEL J LAWSON Member ✭✭✭

    I tried all of these steps and no transactions were downloaded.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    https://community.quicken.com/discussion/comment/20535146#Comment_20535146

    Since those troubleshooting steps did not resolve the issue, I recommend that you contact Quicken Support directly for further assistance, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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  • Mike Lawrence
    Mike Lawrence Member ✭✭

    I have the same problem. Barclays updates stopped working a couple days ago and have not worked since. Resetting and Deactivating/Activating the account does not solve the issue.

  • esdill
    esdill Quicken Windows Subscription Member ✭✭
    edited January 31

    Same issue here, no transactions after 1/26/2026 are posting in Quicken with no error messages being generated. I deactivated and reactivated, no change. I tried manually setting up all 3 different Barclays bank credit card account types, no change. I even tried a manual download and import and they do not post in Quicken. I performed a manual download into Excel and the missing transactions appear in the CSV file. I opened the QFX file in Notepad, and all of the missing transactions are in the file. The transactions are actually downloading and are just not posting in Quicken.

  • elucci
    elucci Quicken Windows Subscription Member ✭✭

    Same thing with Barclay. I tried resetting, deleted and then added the process back and updated balance comes back but no transactions.

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    This really sounds like the register is not sorted by date. I am not experiencing any issues with transaction downloads from Barclays. If you're sure the register is sorted by date, have you checked the Pending Transactions? Have you tried validating and super validating your data file?

  • RLBINNV
    RLBINNV Quicken Windows Subscription Member

    Same problem with 2 Barclay accounts. Have tried all of the same solutions mentioned. Only problem is I don't tend to see where the "reset" button as mentioned in step 4?

  • MICHAEL J LAWSON
    MICHAEL J LAWSON Member ✭✭✭
    https://community.quicken.com/discussion/comment/20535224#Comment_20535224

    I can confirm it is not a sorting issue. If the transactions were there I would see that the Update Summary said that transaction were downloaded plus a visual clue next to the account name showing the red icon indicationg unaccepted transactions. I did try validating and none of the issues identified related to the Barcaly's account. But thanks for the suggestions anyway.

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Next, I would try restoring a known-good backup from before you started experiencing this problem and see if it downloads transactions.

  • MICHAEL J LAWSON
    MICHAEL J LAWSON Member ✭✭✭

    Per Quicken Kristina's suggestion I contacted Quicken Support. Since the phone line is not manned on the weekend I used the Chat Bot. Chat Bot told me it was my responsibility to contact Barclays and resolved the issue - even though I told it multiple users reported the same issue. I will call on Monday and report any progress talking to a human.

  • Barry Cheskin
    Barry Cheskin Member ✭✭

    Same issue. I am a "super-user" and tried all the self-help steps I could. Quicken needs to address this issue.

  • Fenton1979
    Fenton1979 Quicken Windows Subscription Member ✭✭

    Same here. After updating the one step update says it updated ok but no transactions are downloaded. also downloading the file from the Barclays website does not work either.

  • Mike Lawrence
    Mike Lawrence Member ✭✭

    I tried downloading the QFX file from Barclays and importing that into Quicken, however the Barclays generated Web Connect (QFX) file fails with OL-221-A (syntax error in the QFX file)

  • jamessite
    jamessite Member ✭✭✭

    I want to join the club for Barclays not downloading my credit card transactions. I got a lowlevel Barclay's agent who also said it is a Quicken problem. Speak with them.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    This issue has been forwarded to the proper channels for further investigation and resolution. So that our teams can investigate this issue, please provide the following information:

    1. Navigate to Help>Report a Problem and send a problem report with log files attached. Report a Problem QWin.png
    2. Include at least 3 sample transactions (date/payee/amount) which are posted on the financial institution side, but are not in your Quicken at all, not even manually entered.
    3. Include screenshots; 1 of the transactions posted on the financial institution website and 1 showing that the transactions are not in Quicken.

    Note - Problem reports allow a maximum of 10 attachments. If you need to send more than 10, you can unselect any log file with OLD in the filename, or you can send a second problem report with the additional attachments.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.   

    (CBT-1015)

    Quicken Kristina

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  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Actually, despite my previous posts, I can confirm that Barclays Mastercard is not downloading transactions that are posted on the Barclays Mastercard website. Resetting does not resolve the issue.

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