Old Manual One-time Bill/Income Reminders Keep Popping up

watchtower918
watchtower918 Quicken Windows Subscription Member ✭✭
edited January 30 in Paying Bills, Online Billers & Reminders (Windows)

I recently setup a few one-time manual bill and income reminders, and then deleted them from the upcoming income and bill reminder register when they cleared. Now, every time I do a one-step update, those reminders pop back up in the register. There's currently 3 that are doing this, and it's never happened before just a couple of months ago. How can I fix them so they are permanently expunged? It's annoying to delete them after every update.

Using Windows Quicken version R65.29 Build 27.1.65.29

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @watchtower918,

    Thank you for letting us know you're seeing this issue. To troubleshoot, please provide more information.

    • When did you first notice this behavior?
    • Do you sync to the Quicken Cloud?
      • You can check this by navigating to Edit>Preferences>Mobile & Web. Mobile and Web sample.png

    I look forward to your response!

    Quicken Kristina

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  • watchtower918
    watchtower918 Quicken Windows Subscription Member ✭✭

    Thank you for the response. I started noticing this a couple of months ago. I am syncing to the cloud.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    1. Are you Syncing to Mobile/Web? Is the Sync option in Edit / Preferences / Mobile & Web turned on?
      AND
    2. do you actually use the Mobile app on your smartphone or the Quicken on the Web browser-based app?


    The Sync process has been suspected of a number of weird things happening with Quicken. Could your problem be caused by Sync?
    • If you answer "yes" to the 1st question and "no" to the 2nd question, turn Sync off completely. You don't need it. The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.
    • If you answer "yes" to both questions, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    How to reset Sync to Cloud
    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now log back into your mobile app

    How to turn off Sync to Cloud for the current data file
    • Go to Edit / Preferences / Mobile and Web
    • Change the Sync radio button and set it to OFF

  • watchtower918
    watchtower918 Quicken Windows Subscription Member ✭✭

    Thank you! I turned off the Sync and it appears to have fixed the problem.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear that turning off Sync corrected the problem.

    Do you use Quicken on the Web or the Mobile app, or is keeping Sync turned off a viable solution?

    Thank you!

    Quicken Kristina

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