Cancel and Refund

msvakos4589
msvakos4589 Quicken Windows Subscription Member
edited December 2025 in Errors and Troubleshooting (Quicken on the Web)

I recently signed up for Simplifi, 2 days ago, and would like to cancel and get a reufnd as I'm within 30 days. Can I do that online? I want to use the Desktop version instead.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @msvakos4589,

    Thank you for posing this question.

    To receive a refund, you will need to contact Quicken Support directly. They can handle the refund for you and even help you purchase a new one if needed.

    Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Alyssa

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  • @#19RCrJb99*
    @#19RCrJb99* Quicken Windows Other Member

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    ello, I need help with my Quicken subscriptions.

    I currently have Quicken Classic, and I recently tried Simplifi under the satisfaction guarantee. I have now been charged for both Quicken Classic and Simplifi.

    I am not satisfied with Simplifi and would like a refund under the Simplifi refund guarantee.

    In addition, I am unable to access my account through Quicken.com — it will not allow me to log in, even after trying password reset steps.

    Could you please:

    1. Process a refund for the Simplifi charge, and
    2. Help restore or confirm access to my Quicken account and the correct email associated with my subscriptions?
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @@#19RCrJb99*,

    Thank you for reaching out.

    We are unable to do anything involving payments and refunds through this channel. To request a refund for Quicken Simplifi, please follow the directions in this article: https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi#h_0d87b8b10e .

    If you prefer, you could also reach out to Quicken Simplifi Support directly. Please note that to request a refund, you would need to reach out to them by phone or chat.

    To assist with your second issue, I checked our internal tools and can see that you have two Quicken IDs. The one that you used today, and which is associated with your account on this Community, is not associated with any subscriptions. For Quicken to recognize your subscription, you would need to login using your other Quicken ID.

    I hope this helps!

    Quicken Kristina

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  • @#19RCrJb99*
    @#19RCrJb99* Quicken Windows Other Member
    edited February 2

    I have been charged for 2 Quicken applications: Quicken Classic and Quicken Simplifi. Please refund the charges for Quicken Simplifi. I find it does not meet by bookkeeping needs! I have tried now for several days, made many attempts to connect with you and I simply cannot connect with Quicken through the "my subscription/manage my subscription" option. I'm very frustrated~

    [Removed - Personal Information]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @@#19RCrJb99*,

    Unfortunately we are not able to do anything related to payments and refunds through this channel.

    Please reach out to Support directly via phone or chat. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Since this discussion is not a private chat, please do not post personal/private information here. I sent you a DM. You can view it by clicking the envelope icon near the upper right.

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    Thank you!

    Quicken Kristina

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