Quicken and Vancity

Boomerang
Boomerang Quicken Canada Subscription Member ✭✭
edited February 6 in All Things Canadian (Windows)

The ongoing issues relating to customers accessing Quicken through Vancity Savings Credit Union. This is the message I have from Vancity. It appears they are waiting for Quicken to fix this issue.

Hello Bob,

Thanks for the email and the update. I’m sorry to hear that Quicken has not updated their interface so that it syncs with our new app. I reached out to our Online Banking Support Team again to investigate and was told that we have recently reached out to our 3rd‑party aggregators about the need to update their code, and it is taking longer than expected for this to happen. I can appreciate your frustration, and I want to assure you that our team has followed up with them and completed everything that can be done on our end. We have escalated this up.

The timeline I had given you in my last email was an approximation only and based on historical updates. Unfortunately, because the remaining work sits with the third party, we have no means of expediting other than periodically reaching out to them, which our team is doing.

I know this disruption has been inconvenient, and I genuinely appreciate your patience while this is being resolved.

Please feel free to reach out anytime if you have further questions or if there’s anything else I can look into for you.

Take care,

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Boomerang,

    Thank you for sharing that update from Vancity—we appreciate you taking the time to pass that along.

    At this time, we do have this active Community Alert regarding Vancity Credit Union connectivity issues, which you can review and bookmark for updates.

    This issue has been escalated and is actively being worked on in coordination with our service partners. Unfortunately, we do not currently have an ETA for resolution. As noted in the alert, updates will be posted there as soon as more information becomes available.

    We understand how frustrating this disruption has been and appreciate your patience while the issue is being addressed.

    Thank you!

    -Quicken Anja
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  • LeahMac
    LeahMac Quicken Canada Subscription Member

    Having the same issue. Quicken Classic Version 8.4.2 (Build 804.59835.100).

    I'll add that if I export .qfx files from Vancity, Quicken gives an error on import, so it does rather seem like this is a Quicken problem, and not just a VanCity interface issue?

  • donnainriverwood
    donnainriverwood Quicken Mac Other Member ✭✭

    Just went though this with Tangerine - I think it took about 3 months to resolve 😒so bad I was looking for a different financial program. Hopefully this one gets resolved quicker.

  • Boomerang
    Boomerang Quicken Canada Subscription Member ✭✭

    Still nothing from Quicken. No surprise there. Quicken is an American program so I suspect they have little or no interest in dealing with Canadian customers especially their financial institutions. Quicken is no longer the program it once was when Intuit had full control. You could even contact them toll free or e-mail and they responded the same day.

    What we have now is a poor excuse for customer service.

    I wonder how much longer Quicken will be in business with such poor service. I have a sense it will fold some day sooner than later.

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