Can't Connect to US Bank and Wells Fargo

wrnoof
wrnoof Member ✭✭✭
edited 3:53PM in Download, Add/Update Accounts (Windows)

I recently purchased a new Windows 11 computer. I copied my data files from the old Windows 10 computer and installed Quicken Classic Business & Personal desktop, v. 65.29, Build 27.1.65.29. I got syncing error messages for most of my online checking, credit card, etc. accounts and was able to reset and use all but two. I cannot connect my two US Bank accounts and one Wells Fargo account. When I try, I get this Quicken error dialogue for both banks.

image.png

I tried connecting yesterday and got a different result. At US Bank I was able to log in, but the screen to authorize Quicken access to my bank accounts was blank; there was nothing to check or click. I called US Bank support and was told the problem is with Intuit. I have no access to Intuit support and have already called US Bank, so now I am here looking for help. I don't know if the failed logins and blank authorization screens are related or separate issues. Thanks for your help and advice.

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Answers

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    You probably need to reauthorize with the financial institutions. As a first troubleshooting step, I'd try Resetting the accounts. If that fails, try deactivating and reactivating the accounts.

  • wrnoof
    wrnoof Member ✭✭✭

    Ralph C — I have already done all that. The graphic in my original post is the result of every path I pursue, and it only happens with these two banks.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @wrnoof,

    Thank you for letting us know you're encountering this problem. Usually, errors like the one in your screenshot are caused by something interfering with the communication between the financial institution and Quicken. To troubleshoot this, please follow these steps:

    1. Backup your Quicken file.
    2. In your default web browser, check to see if you have any browser extensions/add-ons active.
      1. If you do have any active, especially ad blockers or pop up blockers, pause them while connecting your accounts.
    3. If that does not resolve the issue, temporarily set a different default web browser.
      1. Avoid using Brave or Duck Duck Go while authorizing your accounts, since they are known to cause this issue.
    4. If you use a VPN, please turn it off while authorizing your accounts.
    5. Some anti-virus programs have a safe banking feature that automatically pulls banking sessions into a custom browser. If you have an anti-virus with this feature, please pause that feature while authorizing your accounts.

    I hope this helps!

    Quicken Kristina

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