Fix at error code 16503 from Capitol Federal Bank

pultz
pultz Quicken Windows Subscription Member ✭✭
edited February 10 in Download, Add/Update Accounts (Mac)

Q Classic/Mac 8.4.2 MacOS 15.61

My local bank, CapFed, has not downloaded transactions for the last three days, and I get the error code 16503. (CCs, Vanguard, TIAA all download.) I've contacted the bank, and they say they're not aware of issues with Q.

I went into Q and re-entered the login and password but that didn't fix anything.

Can you help me?

Screenshot 2026-02-10 at 11.20.01 AM.png
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @pultz,

    Thanks for reaching out!

    The error code 16503 in Quicken for Mac indicates that Quicken did not receive the expected response from Capitol Federal Bank’s server when attempting to download transactions. This can happen even if you can log in to the bank’s website successfully. Common causes include temporary server issues, online services being activated incorrectly, or outdated/incorrect login credentials.

    Here’s what you can try:

    1. Wait 24 hours and try updating the account again the next business day.
    2. Make sure your Quicken account settings match the services provided by the bank:
      • Open the register for the affected account.
      • Click the Settings button in the bottom right corner. image.png
      • Go to Account Settings > Bill Pay. image.png
      • If Bank Bill Pay is On in Quicken but not enabled with your bank, turn it Off.

    If the problem persists after these steps, you’ll need to contact Capitol Federal Bank directly. Quicken cannot fix server-side issues, so you may need to speak with an online services specialist at the bank. If they’re unable to help, escalation with the bank may be required.

    For more details, you can reference this support article.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @pultz,

    I just wanted to check back in with you. Were you able to try the steps outlined above, and has there been any change with the connection since then?

    If the issue is still persisting, have you had a chance to contact the financial institution so they can review the connection on their end in more detail or escalate if needed?

    Please let us know how things are going.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Checking in once more before this thread is closed.
    Let us know if you still need assistance.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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