Marcus - Unable to Connect

FranklinFarr
FranklinFarr Quicken Mac Subscription Member ✭✭
in Download, Add/Update Accounts (Mac)

I'm not sure if others are experiencing the same issue, but I could not connect to my Marcus account today and received the following error:

It appears this account is at a bank that no longer supports downloading. You can resolve this by disconnecting to make this a manual account or set up the account at a new bank. (112).

I disabled online connectivity and tried to reconnect, but Marcus is no longer a financial institution for connectivity. Appreciate the help!

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  • RioBlanco
    RioBlanco Quicken Mac Subscription Member ✭✭✭

    Ditto, hopefully this is temporary

  • JHV123
    JHV123 Quicken Mac Subscription Member ✭✭

    Same here.

  • mjbrunson
    mjbrunson Quicken Mac 2017 Member ✭✭

    Same here. I contacted Marcus and they said it's not them. They still download to "third party aggregators" like Quicken.

  • BH2
    BH2 Quicken Mac Subscription Member ✭✭

    Same issue.

  • winesrsw
    winesrsw Quicken Mac Subscription Member

    Same issue. I chatted with them this morning and all they would say was that "we do not currently offer the ability to connect with Quicken". They wouldn't say what happened, or explain why I've been able to connect beforehand?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited February 9

    Hello All,

    Thank you for sharing your experiences with us and reporting this issue!

    I am unable to find this financial institution in the list of supported banks. For it to be added back, the financial institution would need to reach out to get this reestablished.

    Please contact the financial institution and let them know you would like to access your accounts from Quicken. Hopefully, they can provide more insight on whether or not they plan to offer it again in the future.

    You can track these as offline accounts in the meantime. An offline account does not communicate with your financial institution. You will be responsible for entering your transactions. This is the best option if your account is not available online through Quicken.

    You can find more information on manual transactions here and here if that's something you are interested in.

    I will also be forwarding this to the proper channels internally. Can I please have you all go to Help>Report a problem>Send to Quicken, form within your Quicken software, to send over your log files?

    image.png

    Let me know once you have sent the log files so I can get them added to the ticket. Additionally, please provide the URL that you use to log in and view these accounts from a web browser.

    Screenshots of the error you are receiving may be helpful as well. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    [CTP-16237]

    Quicken Alyssa

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  • ddinsm
    ddinsm Quicken Mac Subscription Member

    Weird, hoping its just a server issue that will be cleared up shortly.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    We now have an Alert posted for this issue. We do not have an ETA as to when this will be resolved.

    Please bookmark the alert to stay updated on any progress/changes as they occur.

    Thanks again!

    Quicken Alyssa

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  • New User
    New User Member ✭✭✭

    Well, Goldman (Marcus) stated its not them. Do you have any statement we can send them to demonstrate that you need Goldman to initiate this as stated above? And what is with the suggestion to

     "set up the account at a new bank. (112)"????

  • JayMac
    JayMac Quicken Mac Subscription Member

    I've been chatting with Marcus support and here's what they said. "This is for security purposes at this time and we don't have a date for the future." They have evidently discontinued access and removed their bank from the list of supported institutions. They did not notify customers in advance. The online support team has no answers to this. Now they disconnect you if you ask about it. 😡

  • BH2
    BH2 Quicken Mac Subscription Member ✭✭
    edited February 9

    My account still has the error message, but it just downloaded a new transaction. I did complain to Marcus and they told me they shut off Quicken [Removed-Third-Party Software]

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for contacting the bank and continuing to update the thread.

    I am sorry to hear we are getting some mixed messages. I do hope this will not be permanent.

    Please continue to refer to the Alert. If we receive any updates, they will be posted there.

    Thanks again!

    Quicken Alyssa

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  • JamesDaniel
    JamesDaniel Quicken Mac Subscription Member ✭✭

    I called them yesterday and the agent said that they had not made any changes. Clearly the Marcus representatives are providing inconsistent messaging and it isn't clear that Marcus is the source of the problem. Quicken needs to reach out to Marcus and determine whether Marcus is or isn't responsible and communicate clearly to Quicken customers.

  • R212
    R212 Quicken Mac Subscription Member

    I also called Marcus and the representative said they provide service to "third party" such as Quicken. They said there has not been a change on their part, and to contact Quicken. I have been using Quicken Online with Marcus for years, and now I am unable to connect my account. Infact, Marcus by Goldman Sachs no longer appears on Quicken's Bank selection. Your attention in correcting this error is greatly appreciated.

  • sulobiwh
    sulobiwh Quicken Mac Subscription Member ✭✭

    Is this issue being addressed? Is the problem with Marcus or with Quicken for Mac?

  • R212
    R212 Quicken Mac Subscription Member
    edited February 10

    I am using Quicken for MAC, Version 8.4.2. My issue started Saturday, February 7, 2026.

    All of a sudden, my Marcus by Goldman Sachs account is not downloading. I called Marcus, and they said they still support "third-party" accounts and to contact Quicken. I have been connected for years with my Marcus account, and suddenly, I am unable to connect. Worse yet, when I tried to reconnect, Marcus by Goldman Sachs does not appear on Quicken's Bank list. When will this be corrected? How will customers be notified that this problem has been corrected? Thank you!

    [Edited-Readability]

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited February 10

    Hello All,

    Thank you for posing this question!

    We currently have an Open Alert for this issue. This decision was made by the bank, and we do not have an ETA as to if/when it will be resolved.

    You can bookmark the linked alert to be notified of progress/changes as they occur.

    Hope this helps!

    Quicken Alyssa

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  • brad@mcconahay.com
    brad@mcconahay.com Member

    Hi - Looking for information on this issue. Need to get accounts reconciled and this seems a little worrying. Is there a way to escalate this?

  • Tinkerin
    Tinkerin Member ✭✭

    Same issue here. Contacted Marcus and they said it was Quickens issue. Worse, there is no way on the Marcus site to download transactions manually either.

    I wonder if Goldman wants out of this 'consumer' banking sector too…

  • FranklinFarr
    FranklinFarr Quicken Mac Subscription Member ✭✭
    edited February 11

    @Quicken Alyssa did Marcus provide a reason for terminating Quicken connectivity? Just trying to understand their rationale and if the decision is permanent or temporary. I trying to get an answer and the customer service agent had no idea what I was talking about. Thanks.

  • JimC52
    JimC52 Quicken Windows Subscription Member ✭✭

    It's not just Marcus. We've also lost AT&T (unless you want their credit card unit), Black Hills Energy, and Thrivent. I hope this new service that Intuit has chosen is a lot less expensive to offset the loss of revenue from renewals.

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