US Bank QFX/Web Connect Issue Appears to Be Fixed

drdsp
drdsp Quicken Windows Subscription Member
edited February 3 in Download, Add/Update Accounts (Windows)

I wanted to share an update that may help others who have been dealing with the long‑running US Bank QFX/Web Connect import failures.
I downloaded a new QFX file from US Bank on February 1, 2026, and for the first time in several weeks the file was fully valid and imported into Quicken without any errors.
I inspected the file structure, and unlike the previously broken downloads, this one was:
• Properly formed OFX 1.02
• Contained complete and correctly closed blocks
• Had valid FITIDs
• Had no malformed tags or encoding issues
• Matched the formatting Quicken expects
After a period of unusable QFX files, this is the first one that imported cleanly for me. It strongly suggests that US Bank has corrected the issue on their end, even though no official announcement has been made.
If you’ve been affected by this problem, it may be worth downloading a fresh QFX file from US Bank and trying again.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @drdsp,

    Thanks so much for sharing this detailed update—we really appreciate you taking the time to dig into the file structure and report back.

    While we haven’t received a formal announcement from the bank yet, your experience is very helpful confirmation. For anyone still running into issues, we agree it’s worth downloading a fresh QFX file from US Bank and trying the import again.

    Thanks again for posting this—it’s great information for the Community!

    -Quicken Anja
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  • lklinger
    lklinger Quicken Windows Subscription Member

    I just tried a US Bank qfx download and failed—same problem as before. So not fixed across the board yet…

  • drdsp
    drdsp Quicken Windows Subscription Member
    edited February 11

    I do not know how or when US Bank deploys fixes. However, if you are still experiencing the QFX file problem, I suggest trying the following steps:

    1. Using a downloaded QFX file that Quicken does not accept, have Windows Copilot examine the file structure. Copilot will return details of any file structure or formatting problems that prevent Quicken from accepting the file without errors.
    2. Contact US Bank Online Banking Technical Support at 800-957-7237. Pick the option for "software problems." Do NOT contact the US Bank general help number; make sure it's online technical support.
    3. When you are talking to a human, describe the problem you are having and tell them that you have determined that it is a US Bank QFX file corruption issue. Emphasize that it is their problem, not a Quicken problem. It helps if you have downloaded QFX files from other financial institutions with no errors and/or that US Bank files worked fine in the past.
    4. They may tell you that they are opening (or have opened) a trouble ticket (or "case") for the issue. US Bank may or may not contact you later via email with a status of your issue.
    5. Wait a few days and try the download again.

    I went through this process and the problem appeared to be fixed for me within a few days.

    Good luck!

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