Why won't Quicken just work?

Warhawk
Warhawk Quicken Windows Subscription Member ✭✭
in Download, Add/Update Accounts (Windows)

I have a number of accounts at Fidelity. Suddenly they stopped downloading any new transactions. I performed the following:

-Validate and super validate

-Reset account

-Deactivate and re-add account

For both the reset and deactivate methods, it shows the accounts as connected and linked. However, nothing ever downloads.

I then created a new "test" Quicken file and added my Fidelity accounts, which resulted in all transactions being downloaded, including the ones that I can't get to show up in my normal Quicken file.

WTH?

Can someone help me understand what's going on and how to resolve it? Thank you.

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Comments

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Seeing as you are having difficulties with your current production data file downloading transactions, but a fresh new test data file running on the currently installed program software performs as expected, that would definitely indicate a corrupt data file or Quicken account connection. You've tried the easy troubleshooting steps to no avail, so I would start getting a little more drastic in troubleshooting. Next, I would try logging off your account and logging back in. If that fails, I would try a full copy of the current data file and see if that remedies the issues. If that still fails, try a selective copy(ies) from the earliest date to a date just before you started experiencing problems in an effort to find where the data file got corrupted.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @Warhawk You can also try contacting Q Support via the link at the top of this page and getting their help. This forum is other users … and not Q Support.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Warhawk
    Warhawk Quicken Windows Subscription Member ✭✭

    RalphC, making a copy of the file allowed me to re-add online services and it's working now. Unfortunately that means having to reenable online services for EVERY account though. Painful, but I appreciate the assist. Sure would like to understand what the corruption method is and how to avoid it, and what Quicken is doing to help.

  • Randy 415
    Randy 415 Quicken Windows Subscription Windows Beta Beta

    Yes, copy the file. Reconnect all services. It fixes a lot of issues. I recommend doing that once a year, to keep your file healthy. There are too many issues constantly happening that mess up the file.

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