Unable to download transactions from Janus Henderson

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Answers

  • JTDavis
    JTDavis Quicken Windows Subscription Member

    Not sure it will help, but… please add me to any fix notifications.

    I've been able to update Janus vis One-Step-Update for years, but a while back it quit working, asking me for a Janus password. I can log on to Janus just fine, but changed my password twice, hoping to make Quicken happy. It didn't work. When I enter a working password into my vault, I get a message that states something like "Janus doesn't accept that password." Well, Janus DOES accept my password. It meets all Janus requirements. I'd love to get this working. Thanks!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @JTDavis,

    Thank you for letting us know you're encountering this issue also. I added you to the ticket.

    Thank you!

    (CTP-15582)

    Quicken Kristina

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  • hengy
    hengy Quicken Windows Subscription Member

    please add me to this list of people that are dissatisfied with the way janus and quicken are ignoring the complaint.

  • mmistr01
    mmistr01 Quicken Windows Subscription Member

    I am currently having this very issue. what was the resolution?

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