[Chrome extn] Bug: LH mishandles hyperlink at bottom of field

MatthewR
MatthewR Quicken Mac Subscription Member ✭✭
edited January 18 in Errors and Troubleshooting (Quicken LifeHub)

Action: User tries to navigate using a hyperlink at bottom of the 'Additional information' field.
Bug: The hyperlink is unresponsive.
User workaround: Append a [carriage return] and [newline] after the hyperlink.

Bug happens with both browser-extn LH, and the 'standalone' LH.

Running on latest chrome on latest macOS 15.6.*

Tagged:

Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @MatthewR,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information.

    • Which item are you seeing this issue in (for example, Contacts, Institutions, Medical, Financial, all of them, etc.)?
    • Is this a hyperlink that is already present at the bottom of that field, or one that you're trying to add?
    • What is the hyperlink you're trying to add or click on?

    I look forward to your reply!

    Quicken Kristina

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  • MatthewR
    MatthewR Quicken Mac Subscription Member ✭✭

    …stand by…

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @MatthewR,

    I haven't seen a follow-up since your last response. Do you still require assistance?

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • MatthewR
    MatthewR Quicken Mac Subscription Member ✭✭

    Q: Which item are you seeing this issue in (for example, Contacts, Institutions, Medical, Financial, all of them, etc.)?
    A: All

    Q: Is this a hyperlink that is already present at the bottom of that field, or one that you're trying to add?
    A: Already present (after I've added it, minutes or days earlier)

    Q: What is the hyperlink you're trying to add or click on?
    A: Any (internal or external to the Quicken LifeHub product)

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited February 14

    Thank you for your reply,

    https://community.quicken.com/discussion/comment/20537913#Comment_20537913

    When I try to reproduce the issue, I can't make the hyperlink unresponsive. I see a small window below with options to visit the link, edit it, or remove it.

    Screenshot 2026-02-14 at 2.46.18 PM.png

    Do you have any browser extensions, such as pop-up or ad blockers, that may be preventing the window from appearing?

    Which web browser are you using? Do you see the same issue if you access Quicken Lifehub using a different web browser?

    Thank you!

    Quicken Kristina

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