Is One Step Update Feature Dead?

Steve Di.
Steve Di. Quicken Windows Subscription Member
edited 7:30AM in Paying Bills, Online Billers & Reminders (Windows)

Three days ago, I started having a problem running one step update. The update starts, then locks up Quicken to the point where I need to shut it down using the Task Manager. Tech support wasn't much help so I am wondering if the one step update feature is no longer available. My subscription is coming up for renewal, therefore, it is starting to look as though need to hunt for an alternative to Quicken.

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  • Steve Di.
    Steve Di. Quicken Windows Subscription Member

    Also, the Cloud Sync. feature stopped working as well. It locks up the Quicken operation.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Steve Di.,

    Thank you for reporting the issues you are running into.

    The One Step Update is not a "dead" feature, and is still used to update accounts. Same thing with the cloud sync; it has not been disabled from our end. If your Quicken is locking up, I think it may be specific to your system. I have some follow-up questions for you.

    • Is the update getting hung up on one specific financial institution?
    • Were there any significant changes to your system before this issue began?
      • Windows updates, Quicken updates, etc.
    • Are you running a VPN, Firewall, or Antivirus?
      • If so, try temporarily disabling it.
    • Where is your data file located?
      • You can see this from the File menu. Go to File, and the first file listed near the bottom of the menu is the file you are currently in. The file pathway will be listed there, and that's what we are looking for.
    • Is your file being backed up/synced with any third-party services like OneDrive, Dropbox, or Google Drive?

    Looking forward to your response!

    Quicken Alyssa

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