When Fidelity Cash Reserve FDRXX issue will be resolved?

vip
vip Quicken Mac Subscription Member ✭✭
edited February 16 in Registers & Transactions (Mac)

Account holdings on fidelity shows cash balance (not as FDRXX) while Quicken shows FDRXX and cash balance both.

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @vip,

    Thank you for reaching out! To assist with this issue, please provide more information:

    1. Are there any placeholders in your Quicken?
      1. If there are, check to see if one of those placeholders is the reason FDRXX is showing.
    2. Have you made any manual corrections, such as removing FDRXX?
      1. If you have, do the corrections stick, or does FDRXX return the next time you update your accounts?

    I look forward to your response!

    Quicken Kristina

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  • vip
    vip Quicken Mac Subscription Member ✭✭

    Thanks for your response. I have manually adjusted cash balance few times in the past but if make a transaction on Fidelity then FDRXX issue comes back (when I update account). I deleted some FDRXX entries after reviewing and comparing transactions in quicken and fidelity and adjusted cash balance so as of now everything is balanced, portfolio doesn't show FDRXX as security and cash balance matches with Fidelity account. Portfolio on Fidelity doesn't show FDRXX but it shows up when I update quicken after any transaction. I will update on this thread when FDRXX shows up. BTW, what you mean by "do the corrections stick"?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    What I meant to ask was whether manual corrections resolve the problem or if the issue recurs with every update. Based on your response, it sounds like the issue recurs when new activity downloads.

    Please let me know when/if FDRXX shows up again. When/if it happens, please also navigate to Help>Report a Problem and send a problem report with log files attached. Please include the transaction that caused FDRXX to reappear in the description (date/amount/Payee or Security).

    Report a Problem QMac.png

    Thank you!

    Quicken Kristina

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  • vip
    vip Quicken Mac Subscription Member ✭✭

    Will do, thanks for quick response.

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