Connection issues persist...1st bank of Colorado

breidems
breidems Quicken Mac Subscription Member ✭✭
edited January 10 in Errors and Troubleshooting (Windows)

We were unable to connect to FirstBank of Colorado - ICM. Please try again later. If this issue persists, contact Quicken Care and report this error code and institution name. (FDP-7500)

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @breidems,

    Thanks for posting these details. The FDP-7500 error falls under Quicken’s Financial Data Platform (FDP) connectivity errors, which generally mean Quicken is being blocked from connecting to the bank on the bank’s side, not that there’s a problem with your Quicken file or setup.

    As explained in this support article, FDP errors like 7500 occur when the FDP service cannot retrieve transaction data from the financial institution. This is most often caused by:

    • A temporary outage or maintenance on the bank’s servers
    • The bank blocking or limiting third-party aggregation traffic
    • Security or API changes made by the bank

    What to do

    1. Wait 24 hours and try updating again.
    2. If the error persists after that window, contact Quicken Support and report:
      • Error code: FDP-7500
      • Institution: FirstBank of Colorado – ICM

    Support may need to review your logs to determine whether this is a bank-side block or a connectivity issue that needs to be escalated.

    Unfortunately, there isn’t a user-side fix for this error—it requires either the bank or an escalation on our end to resolve.

    Hope this helps!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @breidems,

    We haven't heard back from you in a while. Were you able to follow the guidance outlined above, and has there been any change with the connection since then?

    If the issue is still persisting, have you had a chance to contact Quicken Support so they can review the connection in more detail or escalate if needed?

    Check back and let us know! Thank you.

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Checking in once more before this thread is closed.
    Let us know if you still need assistance.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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