Bank OSU Fails Due to Email Verification Requirement [Edited]

Lou Meyer
Lou Meyer Quicken Windows Subscription Member ✭✭✭
edited February 18 in Errors and Troubleshooting (Windows)

Latest version of Quicken Classic home/business for Windows.

Direct Connect Regions Bank.

Created an email reporting a bill payment not yet received by the company via Quicken. OSU now fails with password not correct error. If I uncheck the "send message option," bank connects properly.

This issue can be solved by being able to delete the email (rather than unchecking the option every time). How do I delete the unsent email?

[Edited - Readability]

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Comments

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @Lou Meyer,

    Thank you for bringing this issue to our attention.

    Could you please let us know when the problem first began? Additionally, to help us better understand the situation, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    When you run One Step Update (OSU), are you prompted to enter your password and then see a “Send Message” option appear?

    If this is the case, you may need to temporarily disable multi-factor authentication (MFA) on your bank’s website before attempting to update your accounts in Quicken. Once the update is complete, you can re-enable MFA for continued security.

    Please let me know how it goes!

    Quicken Laura

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  • Lou Meyer
    Lou Meyer Quicken Windows Subscription Member ✭✭✭

    This is the error

    image.png

    OSU Dialog

    image.png

    If I do not uncheck the "send mail…." option the OL-332-A erro occurs. If I uncheck it there is no error and any tranactions will download, but the email option remains on aanmy subsecquent OSU

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    The FAQ about OL-332 talks about invalid userid and/or password. We know that downloading transactions works normally … so, could it be that Regions Bank does not support Direct Connect emails?
    Have you asked Regions Bank Support Center about this problem?

    And what can Quicken Support tell us about deleting Direct Connect emails from Quicken?

  • Lou Meyer
    Lou Meyer Quicken Windows Subscription Member ✭✭✭

    This has worked in the past when I've had an issue with a payment. I eally would like to know how to delete he email altogether.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @Lou Meyer,

    Thank you for sharing more details. I reached out internally to our teams for additional information and will follow up once I receive a response.

    We appreciate your patience!

    Quicken Laura

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  • Lou Meyer
    Lou Meyer Quicken Windows Subscription Member ✭✭✭

    I figured out how to delete the email

    Tools»>On LIne Center

    Select Institution and under Email Tab select email and chose Delete from menu

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @Lou Meyer,

    Thank you for sharing your update. I’m glad to hear the issue has been resolved. Just to confirm, are you no longer receiving the error message after deleting the email?

    Also, did you hear back from your bank about whether they support email via Direct Connect? Any details they can provide would help us better understand the situation.

    Thanks again for keeping us informed. I look forward to your reply!

    Quicken Laura

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