Last Download field in Account List does not update

Mike_L
Mike_L Quicken Windows 2016 Member ✭✭

I have a few checking and savings accounts in my federal credit union (FCU). The checking and savings accounts are all Express Connect. I also have a credit account at that FCU that I have as Web Connect. When I use One Step update, only the checking and savings accounts get updated, and the Last Download field is updated for those accounts, as expected. I then select the credit card account and do an update now from the gear. It takes me to log into the FCU and has me sign in. I select the credit card account and export the transactions. I click on the downloaded file and the Quicken icon on the taskbar flashes for a few seconds and then stays highlighted -as expected. I then click the Quicken icon and go into Quicken. There is a blue dot for the CC account, and when I select the account, the transactions have been correctly imported into Quicken. When I check the Account List, I notice the Date Downloaded has not been updated. Since I restored from backup a week ago due to 800 errors.

After the restore, I have had to deactivate and re-add all accounts, numerous times, to get them to download. I finally have everything apparently working as before the 800 error, except for updating the date downloaded field for the Web Connect account.

I think before, the screen came up to UPDATE NOW. Now it goes from the dropdown menu directly to the bank sign-on.

[Edited-Readability]

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Mike_L,

    Thank you for sharing your experience.

    Interesting that the download date is not updating. on this Web Connect account. Please go to Tools>Account List, and then click Edit next to this account.

    acct list-edit.png

    Once there, click the Online Services tab.

    acct details-online services.png

    What does it show under Connection Method?

    Let's also sign out of Quicken and then sign back in. To do this, you will go to Edit>Preferences>Quicken ID & Cloud Accounts.

    edit-preferences-qid&cloudaccts.png

    Once there, select Sign in as a different user. Type "yes" to confirm, then click OK. Now you can sign back in.

    Let us know how it goes!

    Quicken Alyssa

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