UPDATED 2/19/26 Customer's experiencing unknown phone numbers after MFA prompt

Quicken Anja
Quicken Anja Moderator mod
edited February 19 in Alerts, Online Banking & Known Product Issues

We are receiving reports from customers that they encounter unknown phone numbers during MFA verification when attempting to connect to their financial institution.

An example of how these MFA phone numbers would show up is:

  • Call Cell: XXX-XXX-1279
  • Text Cell: XXX-XXX-1279
  • Call Cell: XXX-XXX-9874
  • Text Cell: XXX-XXX-9874

This is a security feature that randomly generates numbers and not actual phone numbers; there is no security concern.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #12229834)

-Quicken Anja
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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    UPDATE 2/19/26

    We don’t have an estimated timeline for a resolution, but our teams are actively working to address the issue.

    We apologize for the inconvenience and appreciate your patience.

    Thank you!

    Quicken Alyssa

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