Business Invoice issue with Ship To addresses

MarcR
MarcR Quicken Canada Subscription Member ✭✭✭
in All Things Canadian (Windows)

A Heads UP for users on Version R65.25 Build 27.1.65.20 Canada Business & Personal

I was doing a search for an older invoice with a particular name and when I opened the form for the invoice, it showed an incorrect address. Upon further investigation, ALL of my invoices are now showing the same incorrect address. I tried a new invoice entry with a ship to address of xyz and sure enough, after saving and closing and returning to the form, shows the same incorrect address.

I tried looking up the error in the community using my subject title above with no luck. I tried validating my file but did not see any joy after retrying. A subsequent 2 hour call to support yielded plenty of attempts at fixing but again no help. Then the agent found an existing issue found here.

https://community.quicken.com/discussion/7968792/ongoing-12-16-25-qwin-job-site-addresses-in-invoices-change-automatically-after-saving

I guess this is a full Quicken issue, not just the Canadian version. Will have to wait for a resolution, likely in the form of a next update.

Regards🙄

Comments

  • D38FL
    D38FL Quicken Windows Subscription Member

    I'm running into the issue with Quicken Business & Personal (R65.29)…. It is becoming problematic having to update to the correct address and print every time I want to generate an invoice.

  • LeslieR
    LeslieR Quicken Windows Subscription Member

    this problem has been happening for awhile. I sent invoices from 2024 and 2025 same issues. Anyone know another invoicing software that they would recommend?

  • mancini
    mancini --Select One-- Member ✭✭

    +1 same issue, please fix ASAP

  • Valderi
    Valderi Quicken Windows Subscription Member ✭✭✭✭

    You can update infos on your invoces:
    click on "Business"
    Then "Business actions" on the right
    Then choose "Invoices and estimates"
    Choose "Design invoice forms"
    You should see your invoice form. Click Twice on the "Company address and correct it.
    Don't forget to save your work by clicking on "Layout" and "save".

    Hope it help.

  • andyhamrick1
    andyhamrick1 Quicken Windows Subscription Member

    Quicken has known about this issue since December 2025 and it is now February 2026 and no update or solution. Once I save an invoice and close it, the Ship To address changes to the Bill To address.

    It is quite frustrating

    Quicken any updates on this issue?

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @andyhamrick1 We're other users, and can't answer your question.

    And Q never announces what's in an update until it's released.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • LenZilk
    LenZilk Quicken Windows Subscription Member
    edited March 6

    Same issue here and I am done. [Removed - Rant]

  • Jeff V.
    Jeff V. Quicken Windows Subscription Member

    Same issue. I reverted to R64.3 and my old data reappeared as before, and new invoices allowed my usual modifications. I replicated the problem/revert to 64.3 solution several times and it worked each time as long as I used the form template I always used. It appears the old data that we added to the customized Ship To field is still there in the database, something in the new R65 Ship To form template is looking elsewhere and overriding it. Hopefully this temporary fix will help some of you-

    We really need a fix on this- our on-line financial history record details are wrong until we can move forward with a fix & get the newer releases!

  • MarcR
    MarcR Quicken Canada Subscription Member ✭✭✭

    Since I don't print many invoices per week, usually 3 to 5 at most, I have been using this "workaround" to keep my invoice files intact.

    When I print my paper invoice to give to my customer, I also print a PDF using the Quicken PDF Printer on nul: it will prompt you to enter a name for the file. I use the invoice # and save it to an appropriate folder. I then add it as an attachment to the same invoice number in the register.

    It's not ideal but also not that time consuming as a way to see it in the register and having a back up on hand if you need to reprint.

    I also use the memo to put the last name or business name of my customers so I can see them easily in the register. I've been doing this since day 1 back in 2013!

    I hope this helps.

  • sam
    sam Member ✭✭

    I have the same problem. I have to stay in 64.30 to keep the program from updating my ship to addresses on my historical invoices. Unfortunately I print 20-30 invoices a week and the Ship to needs to be correct and. This is a real problem for us. Please fix this!! Many of my customers have several ship to locations and each is billed at a different amount. Please make this a priority. I am sure there are many of us out here gritting our teeth.

  • Linda
    Linda Member ✭✭✭
    https://community.quicken.com/discussion/comment/20539531#Comment_20539531

    How did you revert back to R64.3? I thought we couldn't do this. Do we have to log out and log back in each time?

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