sync turned off

Ken267
Ken267 Quicken Windows Subscription Member ✭✭✭
edited February 21 in Signing in, Passwords, and Activation (Windows)

I tried to login to QUICKEN SUPPORT and I received a message saying I have not synced my accounts. I have sync turned off! I do not wish to do that.

Does that mean that if I don't share my accounts with QUICKEN I can't contact their support team?

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Comments

  • jtfennig
    jtfennig Quicken Windows Subscription Member ✭✭
    image.png

    If you selected Classic above, read what it says below Classic. That's why it's telling you that you have not synced.

  • Ken267
    Ken267 Quicken Windows Subscription Member ✭✭✭

    ????????????

  • Ken267
    Ken267 Quicken Windows Subscription Member ✭✭✭

    I have QUICKEN PREMIER which is classic.

  • jtfennig
    jtfennig Quicken Windows Subscription Member ✭✭

    I agree that the above screen is misleading or confusing but if you chose Classic from the above screen shot, what you logged on to is where you would use Quicken on the Web if you were syncing your information.

  • Ken267
    Ken267 Quicken Windows Subscription Member ✭✭✭

    So what should I have chosen?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Ken267,

    You do not need to sync your accounts to contact Support. Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

    I hope this helps!

    Quicken Kristina

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