Why can't I see the amount in one of the accounts when I have transfer between two accounts?

morinna
morinna Quicken Canada Subscription Member
edited 9:58AM in Errors and Troubleshooting (Windows)

Ex: account A expense 1,000 to account B

  • in account A I see the amount
  • in account B there's a line but no amount
  • my category is OK in both accounts i.e. [account A], [account B]
  • same thing happens for downloaded transactions from my bank account and for manual transactions
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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    What types of accounts are these? What financial Institution?

    And, via that last point, are you saying that you can't see amounts in ANY account? Have you clicked the GEAR icon in the upper right corner of the account(s) register and checked the columns you want displayed?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited 10:01AM

    Hello @morinna,

    Thank you for sharing your experience and reporting the issues you are seeing.

    In addition to what @NotACPAhas asked, I have some follow-up questions for you.

    • How long has this issue been happening?
    • When you said the same thing happens with downloaded and manual transactions, do you mean all of your transfer transactions have this same problem, regardless of whether they are manually entered or downloaded?
    • Where is your data file located?
      • You can see this by going to File. The first file listed near the bottom of the menu is the file you are currently in. The file pathway will be shown, and that's what we are looking for.
    • Is your file backed up/synced by any third-party services, such as OneDrive, Dropbox, or Backblaze?

    Looking forward to your response!

    Quicken Alyssa

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  • morinna
    morinna Quicken Canada Subscription Member
    • all types of accounts have the same problem (checking, savings, visa, loan, accounts receivable, etc.)
    • all column types are displayed
    • problem exists since Jan 3 2026
    • all of transfer transactions have this same problem, regardless of whether they are manually entered or downloaded
    • c:\users\morin\onedrive\documents\quicken\morin's quicken data
    • backed up/synced by any third-party services, such as OneDrive, Dropbox, or Backblaze? - don't know
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @morinna,

    Thank you for following up.

    My first recommendation would be to move your data file to C:>Users>username>Documents>Quicken. That is the default location of a Quicken Windows file, and is where we recommend keeping your file.

    Currently, your file is on OneDrive, and accessing/using it from a cloud service like OneDrive can cause damage to the file. You can save your backup files to OneDrive, but you should not use any files from OneDrive.

    Once the file is moved, we can validate it to see if it helps repair any damage that may have already occurred. To do this:

    1. Save a backup.
    2. Go to File.
    3. Select Validate and Repair file… Validate and Repair 2.png
    4. Check the first box for Validate file.
    5. Click Ok.

    Once the validation has completed, it will produce a report of anything it has found/corrected. After this, see if the issue with your transfers persists, and let me know if anything has changed.

    Thank you.

    Quicken Alyssa

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