Bill Reminders Just Do Not Go Away

AllenJacobs
AllenJacobs Quicken Windows Subscription Member
edited February 23 in Paying Bills, Online Billers & Reminders (Windows)

I deleted several bill reminders in September by right clicking and selecting "Delete … ". Yet they continue to show up in my bills and income windows. I delete them again and again. What else can I do so that they'll be permanently deleted?

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    1. Are you Syncing to Mobile/Web? Is the Sync option in Edit / Preferences / Mobile & Web turned on?
      AND
    2. do you actually use the Mobile app on your smartphone or the Quicken on the Web browser-based app?


    The Sync process has been suspected of a number of weird things happening with Quicken. This includes deleted reminders reappearing after every Sync.
    Could your problem be caused by Sync?
    • If you answer "yes" to the 1st question and "no" to the 2nd question, turn Sync off completely. You don't need it. The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.
    • If you answer "yes" to both questions, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    How to reset Sync to Cloud
    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now log back into your mobile app

    How to turn off Sync to Cloud for the current data file
    • Go to Edit / Preferences / Mobile and Web
    • Change the Sync radio button and set it to OFF

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @AllenJacobs,

    We haven't heard back from you in a while. Do you still need assistance?
    If so, could you please provide the answers to @UKR's questions and try his suggestions?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Checking in once more before this thread is closed.
    Let us know if you still need assistance.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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