Registry changes when I backup or do a One Step Update [Edited]

bpapo
bpapo Quicken Windows Subscription Member ✭✭
edited 1:30PM in Errors and Troubleshooting (Windows)

I have my credit cards set up so that it automatically enters for the month things that are monthly, but when I purchase something, I enter it for this instance, so it is not affecting my monthly number. When I do a backup or One Step Update, it erases the entry but not the dollar value. I don't even have these cards set up on any Quicken updates. How do I have Quicken leave the registry alone?

[Edited - Readability]

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Answers

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @bpapo,

    Thank you for providing the details about this issue. I’ll be happy to help you troubleshoot it further.

    To better understand what may be happening, could you please clarify a few things?

    • When did you first notice the issue?
    • Are your transactions currently being sorted by date?
      • To confirm that the Sort Order in your account register is by Date, just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you expected them to be. image.png
    • Are any filters applied to the account register?
      • Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.
    • Where is your Quicken data file located?
      • To check, please open Quicken and go to File. At the bottom of the menu under Recent Files, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there.

    Also, when you mentioned that “when you make a backup or run a One Step Update, the entry is deleted but not the dollar value,” could you clarify what you mean?

    • Are the payee and category/memo fields being cleared while the amount remains?
    • Or does the entire transaction disappear, but the account balance stays the same?

    Your response will help define the problem.

    I look forward to your answer!

    Quicken Laura

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