Fidelity CC-505 Error on all accounts / Fidelity Reporting Connection Issue error

2»

Comments

  • danielsun77
    danielsun77 Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20539247#Comment_20539247

    Try deactivating the account in Quicken and then reactivating it. Fidelity has some new user agreements that need to be agreed upon. This worked for me.

  • Mike129
    Mike129 Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20539352#Comment_20539352

    Thanks! I saw that potential fix elsewhere, too. I am planning to give it a try as soon as I have a little time.

  • danielsun77
    danielsun77 Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20539423#Comment_20539423

    Just be sure after re-activating that you choose the option to Link to existing account (and ensure it points to the right account). Good luck!

  • Mike129
    Mike129 Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20539455#Comment_20539455

    Will do. I have done some version of this dance a couple of times before.

    Unfortunately for me, I need to wait until the end of the month to give this a shot. I cannot deactivate with unaccepted downloaded transactions, and I accept those transactions when I match them to the monthly account statement. (Is this unnecessarily anal? Perhaps, but it is true to my nature. I occasionally find both missing and duplicate transactions I have to clean-up from the downloads.)

    Regardless, thanks for the pointers!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello everyone,

    We’ve received confirmation that this issue has now been marked as resolved, and we are seeing successful connection activity.

    If you’re still experiencing these errors with Fidelity, please let us know so we can take a closer look. Otherwise, you should now be able to update successfully.

    Thank you all for your patience while this was being addressed!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Tony Luers
    Tony Luers Member ✭✭✭✭

    @Quicken Anja

    Thank you!

    No problems here anymore.

  • 4myqkn
    4myqkn Quicken Windows Subscription Member

    @Quicken Anja

    Am still having this issue:

    While One Step seemingly runs ok, only 1 (of 10) Fidelity accounts actually downloads activities, the rest don't, since the respective dates and times shown in the screenshot further below. Note that I have disconnected and reconnected all accounts several times without any luck since about 1st of February. By the way, the "9 new transactions" has been like that since about 1st of February even though I don't actually see any of said transactions.

    image.png

    image.png

    Thank you.

  • Mike129
    Mike129 Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20539455#Comment_20539455

    I was finally able to try this, but now I am getting the 601 errors (after reactivating) others have reported, so I am still stuck until Quicken figures out what is happening now.

Categories