Mr Cooper connected via Rocket Mortgage - Incorrectly shows "Your loan is paid off"

System
System Member admin
edited February 22 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Mr. Cooper - Now Rocket Mortgage

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  • flavadeb
    flavadeb Quicken Windows Subscription Member
    edited February 19

    Also no joy yet here. Mr Cooper now consistently (formerly inconsistently) reports connectivity challenges. (!) However, once I create a Rocket Mortgage account and set up my Rocket dashboard, Quicken will say it has successfully connected and downloaded my records. Except it has downloaded nothing. It shows my mortgage at zero and tells me, "Your loan is paid off." If only!

  • SoccerCoach52
    SoccerCoach52 Quicken Windows 2017 Member

    I am having the same issue with the "Your loan is paid off" Anyone have a work around yet.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @flavadeb & @SoccerCoach52,

    Thank you for letting us know you're seeing this issue. Did this problem start when you reconnected your Mr. Cooper accounts using the Rocket Mortgage connection option? If not, then when did you first notice the issue?

    I look forward to your response!

    Quicken Kristina

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  • ldlwilson
    ldlwilson Quicken Windows Subscription Member ✭✭

    I am having same issue with Rocket Mortgage. Deactivated the Mr Cooper account and connected to Rocket and it shows loan paid off

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ldlwilson,

    Thank you for letting me know you're also seeing this issue. Are you seeing any error messages/codes, or is it acting like everything is working, but showing no balance?

    Thank you!

    Quicken Kristina

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  • IB
    IB Member ✭✭✭

    No error message, just Loan Paid Off.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    Report a Problem QWin.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CTP-14708)

    Quicken Kristina

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  • rmfindc
    rmfindc Quicken Windows Subscription Member ✭✭✭

    Same issue as above.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @rmfindc,

    Thank you for letting us know you're also encountering this issue and for sending the problem report! It will help our teams investigate the issue.

    Thank you!

    Quicken Kristina

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