Ivy Bank OSU Not Working Since Bank System Upgrade

Mike_S
Mike_S Quicken Windows Subscription Member, Windows Beta Beta
edited February 23 in Download, Add/Update Accounts (Windows)

Ivy Bank upgraded its banking platform about two weeks ago.

Since then….no OSU!

Anyone Else?

I worked with a Quicken Rep providing screenshots and troubleshooting steps and also have contacted the bank multiple times with zero resolution.

I am Using Quicken Business and Personal Version R65.29, Build: 27.1.65.29 on Windows 11 Home Edition Version 25H2, OS Build 26200.7840, Windows Feature Experience Pack 1000.26100.291.0

Below is an Email I received from Quicken support on 2/20/2026:

Hi Michael,

I’m writing to follow up regarding the issue you’re experiencing with Ivy Bank in Quicken.

At this time, this issue has been identified as a known, widespread problem, and our teams are actively working toward a resolution. While we do not yet have an estimated timeframe for when this will be resolved, progress is ongoing.

We understand how frustrating this can be. Due to the complexity and security requirements of online banking connections, we’re unable to provide a precise resolution date. In the meantime, we recommend attempting to update your accounts periodically. Once the issue is resolved, updates should complete successfully.

We appreciate your patience and understanding while our teams work on this.

Attached is a screenshot showing the specific error.

error.png

[Edited-Readability]

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Mike_S,

    Thank you for sharing your experience with us.

    After reviewing your recent interaction and the escalation you mentioned, I see notes to the same effect as what you shared. Our teams are working toward a resolution on this, although we do not have an ETA.

    We apologize for any inconvenience this may cause.

    Thanks again!

    [Ticket#:12244139]

    Quicken Alyssa

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  • Mike_S
    Mike_S Quicken Windows Subscription Member, Windows Beta Beta
    edited 12:40PM

    I just now received this from Ivy Bank Customer Support. I am still getting the same error. I tried logging out of my Quicken account and logging back in again to refresh the file, but the error persists.

    image.png

    [Edited-Readability]

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited 1:51PM

    @Mike_S,

    Thank you for following up and sharing additional information.

    I reached out to our teams in regard to this issue. They have taken additional steps to escalate this for you. If they need anything more from you, they will reach out via email.

    Hope this helps!

    [Ticket#:12169833]

    Quicken Alyssa

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