Fidelity after Update to R66.18

RichardSchreyer
RichardSchreyer Quicken Windows Subscription Member ✭✭
in Investing (Windows)

The update has totally screwed up my fidelity investment account with a variance of over 1 million dollars from actual value…..Does anyone test updates before they are released?

Comments

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    I am not experiencing any issues (save the manual backup reminder issue) with the 66.18 update. With an error as large as you state, I would suspect that your data file is corrupt. First troubleshooting step would be to verify and super verify your data file.

  • Jim DNJ
    Jim DNJ Quicken Windows 2017 Member

    I am having the same problem. The accounts have lost securities and the updates show different results after every update.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 25

    Hello All,

    Thank you for reporting this issue, though we apologize that you are experiencing this.

    We have received reports of multiple Fidelity issues this morning, and we are working to identify the cause. We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Please let us know once you have sent them so we can add them to the ticket.

    Thank you!
    (CTP-16446)

    -Quicken Anja
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  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭✭

    Jim DNJ,

    In your preferences under investments, is Real Time Quotes selected? In my case with it selected, I get only bond updates (gains/losses) when I press the Update button on the investing/dashboard screen. When I de-select it, I get a full update of today's gains/losses on the dashboard screen. This started happening after the 66.12 update and continues with this update. I have sent a problem report in.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 25

    Hello All,

    Thank you again for taking the time to report this!

    We have forwarded these Fidelity issues along to the proper channels, and our teams are actively investigating. While we do not have an ETA available on resolution, in the meantime, please refer to this Community Alert for any and all available updates and information.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hi All,

    We’re currently researching this issue and would really appreciate the opportunity to connect with a few of you directly. If you’d be willing to participate in a quick call today to help us investigate, please reply here and I’ll send you a DM with more details and to collect a good contact number.

    Thanks in advance for your help!

    -Quicken Anja
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  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭✭

    @Quicken Anja

    I'm not having the Fidelity issue. My comment above was more centered around the issue with the "Real Time Quotes" selection option in preferences, whereas Jim DNJ mentioned he was getting different results every time he updated.

  • jr_ece
    jr_ece Quicken Windows Subscription Member ✭✭✭✭

    Interesting issue. I'm still running 65.29 and all of my investing accounts went to a value of $0 along with budget and several other areas looking fouled. Upon running validate and super validate the conclusion is that my latest data file (last opened and backed up on 2/24/2026 with hours of entries that night) was damaged beyond repair. I tried multiple attempts and finally decided to restore from the 2/24 backup. I always avoid this first since institutional web connects are all lost and have to be restored for each institution, at least for me. Upon restoring the 2/24 backup, the data appears to be back. So, opening this evening must have damaged the file. Unfortunately, as predicted, all connections are broken AND also received messages saying there were issues with reconnecting with each and every institution I attempted. Oddly, there might be bigger issues with Quicken at the moment considering all connections are broken and can't be resolved for now (message says not to reach out to the institutions and to re-attempt in xx hours — effectively 1 to 2 days). As mentioned, I'm still on 65.29 from January 2026 so maybe R66.18 wasn't root cause for some of the listed issues? With 25+ years of using Quicken, the random data corruption issues like this are unbearable.

    Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Pro

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