Missing FDRXX transactions and no shares in portfolio (QMac)

System
System Member admin
edited February 24 in Investing (Mac)

This discussion was created from comments split from:

Two Fidelity Money Market Accounts?

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Comments

  • Mark_Harris
    Mark_Harris Quicken Mac Subscription Member

    I'm having a similar problem in my Fidelity account with not all FDRXX (Fidelity Government Money Market) transactions not pulling down. Only the reinvested dividends download. I've been adding BUYS/SELLS manually from the statements. Recently I noticed that Quicken is reporting NO shares of FDRXX in Portfolio. When downloading balances Quicken believes that there are no FDRXX shares and Quicken adds a balancing transaction at the bottom of the transaction register to bring the balance to 0 shares at the time of the download. If I add this number to my account value it reflects the Fidelity online account balance. Talking to Quicken support right now after uploading some screenshots for them and "Reporting a Problem" under the Quicken help menu. Fidelity's Electronic Support Team asked me to contact quicken directly and provide them with the Quicken Ticket number. Good luck all. We'll see if they get this fixed.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Mark_Harris,

    Thank you for sharing your experience! I can see that Support escalated the issue. You should receive an email from the escalated team if they need additional information or when they believe the issue is resolved.

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Mark_Harris
    Mark_Harris Quicken Mac Subscription Member

    Ok… I've spent hours with Quicken Support and Fidelity trying to figure out why Fidelity Money market funds transactions like FDRXX are not being tracked under the ticker FDRXX. And the only FDRXX transactions that download are the FDRXX dividends. Apparently, between Fidelity and Quicken a decision was made to track this money in Quicken as CASH. This means that any FDRXX dividend transactions are Dividend Income and not Reinvested Dividends and all manually entered BUY or SELL transactions of FDRXX can be deleted from transactions. When this is done the cash balance should reflect the shares of the account's base FDRXX balance. Check to make sure that Quicken has not added a balancing transaction at the beginning of your register to remove any shares of FDRXX that you may think you have in your account.

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