error in cash reporting on transaction screen /suggestions to fix

rayseidlinger
rayseidlinger Member ✭✭
edited 11:36AM in Errors and Troubleshooting (Windows)

On a trust account, the transaction screen shows cash balance of $5274,13. When I click the cash balance it shows $1087.28 as the amount reported by Fidelity and the amount in Quicken. When I go to online center the cash available again shows $1087.28.

I tracked down two entries that the difference amount is $4186.85 or the difference between the reported amount at both Fidelity and Quicken.

I tried to enter the current cash amount $1087.28 as an adjustment but this then shows $4186.85 less cash in the cash balance screen which is then incorrect. Yet the amount shown in the online center and the cash balance screen to adjust the balance it shows the correct amount $1087.28 as the Quicken amount and also the Fidelity cash available.

Cash Balance screen

Cash balance screen lower right corner.JPG

Update Cash Balance Screen

update cash balance screen.JPG

Online Center Screen

ONLINE center SCREEN.JPG

I would like to fix the cash balance screen to the correct amount $1087.28 so all three screens show the correct $ amount.

Thank you.

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @rayseidlinger,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    https://community.quicken.com/discussion/7971451/new-2-25-26-fidelity-investments-missing-transactions-incorrect-balance-missing-securities-etc

    Per the alert, please contact Quicken Support directly for assistance. They have tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Thank you!

    (Ticket #12255818)

    Quicken Kristina

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