Fidelity update problems...?

Kel
Kel Quicken Mac Subscription Member ✭✭
edited March 2 in Download, Add/Update Accounts (Mac)

For a few weeks, I've been unable to have Quicken download the Fidelity (Elan) Visa activity. I can manually download it in the QFX format ok. Today, all the Fidelity accounts can't be accessed.

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  • RickO
    RickO Quicken Mac Subscription SuperUser ✭✭✭✭

    Yup, Elan started failing for me too. I disconnected the account and added it on the Fidelity Investments side and it's working there for me now. Other Fidelity accounts downloaded fine for me this morning.

    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @Kel,

    Thank you for sharing what you’re experiencing.

    We have received multiple reports regarding various issues associated with Fidelity. I checked your accounts on our end, and it appears you are receiving the FDP-101 error.

    If you can confirm that this issue has been occurring for more than 24 hours, I recommend contacting Quicken Support directly for further assistance. They can walk you through troubleshooting steps in real time and escalate the issue if necessary. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    For additional updates, please refer to the active alert regarding this issue.

    https://community.quicken.com/discussion/7971451/new-2-25-26-fidelity-investments-missing-transactions-incorrect-balance-missing-securities-etc

    I apologize that I couldn’t be of more assistance at this time. Please let us know if you have any other questions.

    Quicken Laura

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  • Kel
    Kel Quicken Mac Subscription Member ✭✭
    edited March 4

    I will call support

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