Merrill Lynch transactions downloading as "Null"

System
System Member admin
edited March 3 in Registers & Transactions (Windows)

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  • Texas Blue Boy
    Texas Blue Boy Quicken Windows Subscription Member ✭✭✭
    edited March 3

    I have version R66.23 and just ran the One Step Update. Three of my Merrill Lynch accounts had transactions that loaded up as "Null". After I went online to Merrill Lynch, I found the matching transactions (date and amount) that are "Pending". I checked my Preferences and the "Pending transactions" is set to "OFF". I suppose there must have been a glitch.

    I went a deleted those transactions out of my Quicken database.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Texas Blue Boy,

    Thank you for sharing your experience. Were these "Null" transactions advisory fees, as reported in an earlier discussion?

    https://community.quicken.com/discussion/7971686/after-merrill-reauthorization-3-2-26-null-advisory-fee-transactions

    I look forward to your response!

    Quicken Kristina

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  • Texas Blue Boy
    Texas Blue Boy Quicken Windows Subscription Member ✭✭✭

    I have not had to reauthorize my Merrill accounts as far as I remember. But then I am 78 years old, so who knows. And these transaction as presented on the Merrill website:

    image.png
  • Texas Blue Boy
    Texas Blue Boy Quicken Windows Subscription Member ✭✭✭

    Another snapshot of the same transaction:

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the additional information,

    Is what you saw in your Quicken similar to this sample screenshot?

    image.png

    I look forward to your reply!

    Quicken Kristina

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  • Texas Blue Boy
    Texas Blue Boy Quicken Windows Subscription Member ✭✭✭

    Yes. And I deleted them this time.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for confirming,

    That is the same issue reported in the earlier discussion.

    We have forwarded this issue to the proper channels to have this further investigated. If you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    image.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Please let me know once the problem report is submitted.

    We apologize for any inconvenience! Thank you.    

    (CBT-1064)

    Quicken Kristina

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