Latest version of Quicken will not download from Ameris Bank.

mparrott82
mparrott82 Quicken Windows Subscription Member ✭✭
edited March 3 in Download, Add/Update Accounts (Windows)

Seems like the latest version of Quicken broke downloading information from Ameris Bank. I am getting a CC-601 error - "We cannot find an account with non-zero balance or with any transaction in the last 12 months. Please check on your FI website and try again." I checked my account at Ameris and everything is fine. This has been working up until I applied the latest patch.

Version 66.23

Build 27.1.66.23

Connection: Express Web Connect to "Ameris Bank - GA"

I feel I have to report various issues at least twice a year with these "improvements" to Quicken.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @mparrott82,

    Thanks for reaching out!

    The CC-601 error occurs when Quicken is unable to connect to your bank to receive transaction information. This can sometimes happen if something on the bank’s side is blocking Quicken from connecting.

    Here’s what you can try:

    1. Wait 24 hours and try downloading your account information again.
    2. If the error persists after 24 hours, please contact Quicken Support so the issue can be investigated further and escalated if needed.

    For more details, you can also refer to the official CC-601 support article.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Since we’re actually seeing multiple reports of CC-601 errors across several financial institutions, this issue has been forwarded for further investigation (CTP-16510).

    We can see that you’ve already submitted log files—thank you for that! We’ll be attaching them to the ongoing investigation so our teams can review and work toward a resolution.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    While we do not have an ETA on resolution at this time, we now also have this Community Alert which you can refer to for any and all available updates.

    We recommend bookmarking the Alert to be notified as updates become available.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again @mparrott82,

    We’d like to check in and ask that you please try connecting to Ameris Bank again to see if the issue has been resolved.

    If you are still receiving the CC-601 error after attempting to reconnect, please contact Quicken Support directly so they can gather additional details from your specific case and escalate further if necessary.

    Thank you for your patience as this is being worked on.

    -Quicken Anja
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