Quicken Direct Connect with Boeing CU OL-294-A Error-Persistent

Robert Sheran
Robert Sheran Member ✭✭✭✭
edited March 5 in Errors and Troubleshooting (Windows)

Win11. This error has been persistent for almost 2 weeks! I know that this error seems to identify the issue is with BECU interface with server. Last time this happened it seems the issue was not internet interface connection but caused by a business agreement breakdown. BECU website banner indicates that their connection to Quicken is down and BECU support Is working on it (has no clue when this might be fixed). Any details that Quicken can provide? Just how extensive is this problem?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Robert Sheran,

    Thanks for reaching out, and I appreciate you sharing the update from BECU’s website as well.

    This is a known issue that has already been escalated internally, and our teams are actively working with BECU while they investigate the problem on their end. Since the error is occurring with the financial institution’s Direct Connect service, the resolution will ultimately need to come from their side.

    At this time we don’t have an ETA to share, but any updates or new information will be posted in this Community Alert as soon as they become available.

    We appreciate your patience in the meantime. Thank you!

    -Quicken Anja
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  • Robert Sheran
    Robert Sheran Member ✭✭✭✭

    Thanks, you have provided more detail than BECU has.

  • Quicken Anja
    Quicken Anja Moderator mod

    @Robert Sheran You're welcome, I’m glad the information was helpful.

    If any additional updates become available, they will be posted in the Community Alert as soon as possible.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • JonHildrum
    JonHildrum Quicken Windows Subscription Member ✭✭

    I've had this problem for a while now. It actually worked for one day about a week ago. Then it quit working again. It's a pain to have to access the BECU web site in order to transfer data into quickens since I have quite a few accounts

  • GermanBlueRam
    GermanBlueRam Quicken Windows Subscription Member ✭✭✭✭
    edited March 19

    Since BECU's Direct Connect outage began, my downloads have been working using Express Web Connect+. Until this morning, when I received a CC-506 error.

    The BECU website allows me to download .qfx files, and so I was able to add yesterday's transactions that way.

  • Robert Sheran
    Robert Sheran Member ✭✭✭✭

    Thanks, I know I can download .qfx file transactions from BECU to Quicken but that is old school interface activity that should be a backup method only for SHORT interface interruptions. This issue is in week # 4 and the second time BECU and Quicken have had prolonged breakdown. I have Direct Connect and Express Web interfaces with several different banking entities and never have this Prolonged outage with any. Have a good day

  • Whidbey
    Whidbey Quicken Windows Subscription Member

    After going weeks without new downloads from BECU, yesterday I finally switched from Direct Connect to Express Web. It worked for less than 24hours. What the heck? I really don't want to have to do the old school .qfx file transfer for my multiple BECU accounts.

  • JLP1976
    JLP1976 Member ✭✭✭

    I went through the deactivate/reactivate this morning and it failed leaving me with no online service. I tried to set up online service and get this message: We encountered an error connecting to your bank.

  • JLP1976
    JLP1976 Member ✭✭✭

    FYI I took another look at account online services, and it show my connection is now Web Connect. When I initiate Update Now, Quicken opens BECU's home page with this message at the top: "The Online Banking function that enables a direct connection between your personal finance software and your BECU accounts is currently unavailable. Our teams are working to resolve the issue, and we'll provide an update as quickly as possible. We apologize for any inconvenience."

    I don't ever see this because my password manager takes me directly to the login page.

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