FDP-105 Fl_WEBSITE_UNAVAILABLE for Honda Financial Services

kenjo
kenjo Quicken Mac Subscription Member ✭✭
edited March 5 in Errors and Troubleshooting (Mac)

I'm unable to connect my Honda Finance account with Quicken Mac. I noticed that a possible cause for the "website unavailable" is because the URL has changed and you're still using an old one.

Your login/connect screen is showing the wrong URL for Honda Finance login (i.e. hondafinancialservices.com) [See circled yellow URL in screenshot]. If you go to that URL in a browser, you’ll notice it redirects you to honda.americanhondafinance.com. I suspect the inability to find your site is because you’re using the wrong URL. Can you change the account connection to use the new URL honda.americanhondafinance.com instead and see if that addresses the problem.

HondaFinanceQUickenScreen.jpg

The error screen shot below:

HondaErrCode.jpg
Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @kenjo,

    Thank you for sharing that observation and the detailed explanation.

    At this time, we do have an open ticket for the FDP-105 / FL_WEBSITE_UNAVAILABLE issue with Honda Financial Services. Our teams have completed the steps that can be taken on the Quicken side and are actively working with Honda’s technical teams. However, the connection block is ultimately occurring on Honda’s end, which limits what we’re able to resolve independently.

    Regarding the URL you pointed out—if a financial institution changes their login URL, they must submit a request to have that change updated within Quicken’s system. Because of this, it’s something that needs to be initiated by the financial institution themselves. For more information on how this process works, please review the section titled “How can I fix an incorrect Homepage URL?” in this relevant support article.

    You’re also welcome to contact Honda Financial Services to bring additional visibility to the issue. While we can’t guarantee it will affect the timeline, reports directly from customers can sometimes help prompt further investigation on their side.

    As soon as Honda provides a change that allows the connection to proceed, we will move quickly to support it on our side and update the Community Alert accordingly.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories