I have been unable to upgrade Mac version to 8.5.1

Daffy Duck
Daffy Duck Quicken Mac Subscription Member ✭✭✭
edited March 24 in Installing and Updating (Mac)

I am running Quicken on Mac and I have not been able to upgrade from version 8.4.2 to 8.5.1. Each time I start up Quicken a screen comes up telling me to upgrade to 8.5.1. I tell it to upgrade, but when it restarts it is still version 8.4.2 and wants me to again upgrade.

I am running an Intel iMac that is running MacOS Sequoia and can not run Tahoe.

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Answers

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    You should be fine with Sequoia, Quicken 8.5.x will run on anything Mac OS 12 or later.

    If you're having trouble with Quicken upgrading itself, here's what I would do:

    1. Find the Quicken app in your Applications folder (or wherever you put it) and rename it to "Quicken old". This way if anything goes wrong you still have it around & can go back to using it.
    2. Log into your account at Quicken.com and download the Mac version of the Quicken installer (you'll find this on the Overview tab).
    3. Run the installer and let it install the current version of Quicken.
    4. If 8.5.1 seems to be working OK for you then you can delete the "Quicken old" app.

    If something goes wrong and the installer can't install the new version, you can rename the "Quicken old" app back to "Quicken".

  • Daffy Duck
    Daffy Duck Quicken Mac Subscription Member ✭✭✭

    Thanks. I will try in the morning.

  • Daffy Duck
    Daffy Duck Quicken Mac Subscription Member ✭✭✭

    That worked as you suggested. Thankyou for your assistance

  • MFS1959
    MFS1959 Quicken Mac Subscription Member

    I'm having the same problem. The installer was for 8.4.2 not 8.5.1.

  • Richard225
    Richard225 Member ✭✭

    I am having the same problem trying to install 8.5.2, but this solution didn't work. In fact, when go to my quicken account and download the mac version of the installer, it installs version 8.4.2 instead of 8.5.2. It then tells me a new version is available. I go through all the steps to install the new version and get an error message at the end saying "An error occurred while extracting the archive."

    How do I fix this?

  • Richard225
    Richard225 Member ✭✭

    Meant to say I can't install 8.5.1 for the above reasons. Still need help! Thanks.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Richard225,

    Thank you for letting us know you're encountering this issue. Please try using the article linked below to download the 8.5.1 update manually: https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has-0/#section-windows-2

    Please let me know how it goes!

    Quicken Kristina

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  • Daffy Duck
    Daffy Duck Quicken Mac Subscription Member ✭✭✭

    When I had the problem updating to 8.5.1 I started out following Jon's suggestion. I renamed the app by adding "Old" to the existing app. I then went and tried to install a new version. For whatever reason, the install did not create a new copy of Quicken. But I then opened QuickenOld and it had updated to 8.5.1. So I renamed the app to remove "Old" and everything ran fine. Computers are all based on logic - so I can't understand why this worked - but it did.

  • ZmanZoZo
    ZmanZoZo Quicken Mac Subscription Member

    Trying to update to Mac 8.5.1, enter my password, does not recognize it

    Password works on getting into my account, stumped

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ZmanZoZo,

    Thank you for letting us know you're seeing this issue. To clarify, when are you being prompted for the password?

    If you're prompted when trying to update, it may be that your computer requires an admin password to complete the update.

    If this prompt appears when you're trying to open your Quicken file, it's possible you set a data file password. For information on data file passwords, please see this article: https://www.quicken.com/support/adding-changing-or-removing-data-file-password-quicken-mac/

    I look forward to your response!

    Quicken Kristina

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