Looking for a update to ONGOING 2/17/26 Marcus by Goldman Sachs (Ticket #12222310/CTP-16237)

Joe Ginnetty
Joe Ginnetty Quicken Windows Subscription Member
edited March 3 in Download, Add/Update Accounts (Windows)
The issue of Quicken pulling duplicate account numbers (only 4 digits) from the intuit feed is a one in a million issue and can be handled manually. Your latest action of excluding Marcus entirely from Express web connect creates a bigger issue for a lot of people
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 3

    Hello @Joe Ginnetty,

    Thanks for reaching out!

    The Community Alert you’re referencing is still ongoing, as noted in the alert title and latest update. At this time, we do not have any additional details beyond what has already been posted there.

    Please note that the decision to discontinue support was made by the financial institution. We do not have visibility into if or when they may choose to restore support in the future.

    All updates will be shared directly within the alert as soon as new information becomes available. There is currently no ETA to provide.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Joe Ginnetty
    Joe Ginnetty Quicken Windows Subscription Member

    My understanding is that you don't directly get Marcus data from Marcus Goldman Sacks You get the data from Intuit - Are they the financial institution who discontinued the support?

  • Quicken Anja
    Quicken Anja Moderator mod

    @Joe Ginnetty Thanks for your follow-up!

    Just to clarify: Intuit is not a financial institution. They provide the aggregation service that allows Quicken to securely retrieve account data from financial institutions. A financial institution is the actual bank or lender where the account exists, like Marcus by Goldman Sachs. In other words, Intuit acts as a middle layer that facilitates the connection, but they don’t make decisions about whether a financial institution supports online access.

    The decision to discontinue support came directly from the financial institution. In this case, Marcus by Goldman Sachs. Quicken relies on the aggregation service to connect, but we cannot override a financial institution's choice regarding which connections to allow.

    Any and all updates will continue to be shared in the Community Alert as they become available.

    Thank you!

    -Quicken Anja
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  • fayoub
    fayoub Member ✭✭✭

    Screenshot of Marcus support chat on 3/12/2026. It's definitely NOT a Quicken issue. If more people with Marcus accounts provide feedback about this issue, maybe they'll reverse their decision and reinstate the connections.

    accounts-marcus-by-goldman-sachs.png

    At this point, I would even settle for a manual transaction download to a QIF file, but I guess we'll have to wait and see what happens. Maybe we'll get some additional information soon. I remain hopeful that there is someone working to resolve this considering that Goldman still offers Web Connect on their other products.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @fayoub,

    Thank you for sharing that additional context and screenshot. It’s helpful to see what information is being provided on the bank’s side.

    At this time, the situation remains the same: support for this connection was discontinued by the financial institution, and we do not have visibility into if or when that decision may change. We understand how impactful this has been, and we agree that continued feedback to the bank can be valuable.

    In the meantime, we recommend continuing to follow the Community Alert for any updates. If anything changes regarding connectivity or available alternatives, it will be posted there as soon as information becomes available.

    Thank you!

    -Quicken Anja
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