EQ Bank Care Code: FDP-106

tinyparticle
tinyparticle Quicken Mac Subscription Member
edited March 6 in All Things Canadian (Mac)

For the past few months I cannot download from EQ bank on my mac Care Code: FDP-106 Details:
ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106

This has been a known issue for over 2 months. At this point we all shouldn't be paying for quicken subscription if you can't make a simple bank integration work.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @tinyparticle,

    Thanks for reaching out!

    The FDP-106 error with EQ Bank is part of an issue that has already been reported and escalated internally. Our teams are actively investigating this with the financial institution; however, we do not currently have an ETA for resolution.

    Because the connection relies on the financial institution’s systems and data being returned correctly, issues like this sometimes require coordination with the bank before a fix can be implemented.

    For now, please continue to follow the existing Community Alert for this issue, as any updates or new information will be posted there as soon as they become available.

    We appreciate your patience in the meantime! Thank you.

    -Quicken Anja
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