PNC Direct Connect

djlukas · March 4

Is anyone having issues downloading transactions from PNC Bank using Direct Connect? The last entry I have received from the download process is 03/01/2026. I've checked the bank site directly and have a number of records from 03/02/2026 and later that have not been added to Quicken Classic Deluxe R66.23 Build 27.1.66.23.

[Edited-Readability]

Quicken Alyssa · March 5

Hello @djlukas,

Thank you for sharing your experience.

I have some follow-up questions for you:

Are you still experiencing this issue today?
- Have any new transactions come in since you posted this issue?
Are the transactions you see on the bank's website that have not yet downloaded posted, or are they still pending?
Do you have transactions downloading successfully from other banks?

It sounds like this would be considered missing transactions. We do have a Support Article that covers this issue.

If this is the first time this has happened

Review this list of reasons; if the issue has only happened once, one of the scenarios below is the likely cause:

1. Has the sort order been changed in the register? Confirm that the Sort Order in your account register is by Date; just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you thought they'd be.

2. Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.

3. Try refreshing your login session: To do this, go to Help > Refresh Sign in. After completing the log-in process, try running a One Step Update again.

Please open the article linked above and follow the rest of the steps.

Let us know how it goes!

dpstephens · March 6

It sounds like the same issue as below. However, it's interesting you had a downloaded transaction on 3/1 while most people haven't gotten any downloaded transactions since 2/23. Did you happen to apply the Quicken update about a week after it was released? If so, this would prove the issue is on the Quicken side (a bug caused by a recent release), and not an issue on the PNC side.

PNC Bank not downloading since February 23, 2026 — Quicken

djlukas · March 6

After reviewing my transactions again in Quicken, the transaction from 3/1/2026 was NOT downloaded from the PNC website but was manually added and is waiting to be cleared from PNC in the subsequent download/import process. My last successful download from PNC was a transaction from 2/23/2026

The answer to the questions above: Yes, I am still experiencing the issue today; I do not have any transactions beyond 3/2/2026 pending the download/import with Direct Connect. I am still waiting for the transactions from 3/2/2026 to be downloaded/imported into Quicken (they are not pending on the PNC website but have posted to my account). I am getting transactions downloading from other financial sites into Quicken. I have also gone through the support article and tried each option suggested but the issue remain.

I opened a problem ticket with PNC Online Support as well on 3/5/2026.

Thanks for the suggestions and support.

AirForcTwo · March 6

I'm having the same problem. I spent almost an hour on the phone with PNC, tried reseting, deactivating, checking for updates, the usual. We then created a Test file and added PNC to it. It worked. They suggested a corrupt file and that I talk to Quicken. The error I get now is OL-332-A, login information is incorrect. I have no problem logging in to PNC directly and the test file still works. All my other accounts work well. Any more suggestions?

mintoka1 · March 7

I am having the same problem. No transactions downloaded since 2/23. Spent untold amount of time talking (and time on hold) with PNC. They also told me to create a test file and send the logs to them but they never got back with me after that. Any update as to when this might be resolved? Had same issue with PNC in late fall after they performed a system update. This is so frustrating. I can connect but nothing is downloaded. I can log in and access my PNC accounts.

ttenneb · March 9

Just adding on: I have same symptoms as above… no Direct Connect transactions coming down, even though it looks like it runs correctly with no issues. I was also in the same mess Oct-Dec last year, like many others, and it seems to be the same issue.

Quicken Alyssa · March 9

Hello All,

Thank you all for updating this discussion with your findings.

This issue has been escalated internally. If you would like to contribute to the investigation, please go to Help>Report a Problem>Send to Quicken and send over your log files.

Let us know once you have done it so we can add it to the ticket.

Thank you!

[CTP-16554]

Rick8 · 11:03AM

Quicken is not connecting to PNC Bank - AGAIN/STILL - using Direct Connect. 3/26/26

Quicken Win-latest patch. WIN 11 Pro, 25H2 - all patches. Sent via Report a Problem.

Quicken Alyssa · 11:12AM

@Rick8,

Thank you for adding to this discussion and for sending in your log files.

I will add your log files to the escalation ticket. I would like to first clarify, are you getting any errors when downloading, or are you just not getting transaction downloads?

Looking forward to your response!

PNC Direct Connect

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If this is the first time this has happened

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