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PNC Direct Connect

djlukas

Is anyone having issues downloading transactions from PNC Bank using Direct Connect? The last entry I have received from the download process is 03/01/2026. I've checked the bank site directly and have a number of records from 03/02/2026 and later that have not been added to Quicken Classic Deluxe R66.23 Build 27.1.66.23.

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Online Banking

Windows

OLB

Missing Transactions

Direct Connect

Comments

Quicken Alyssa

Hello @djlukas,

Thank you for sharing your experience.

I have some follow-up questions for you:

Are you still experiencing this issue today?
- Have any new transactions come in since you posted this issue?
Are the transactions you see on the bank's website that have not yet downloaded posted, or are they still pending?
Do you have transactions downloading successfully from other banks?

It sounds like this would be considered missing transactions. We do have a Support Article that covers this issue.

If this is the first time this has happened

Review this list of reasons; if the issue has only happened once, one of the scenarios below is the likely cause:

1. Has the sort order been changed in the register? Confirm that the Sort Order in your account register is by Date; just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you thought they'd be.

2. Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.

3. Try refreshing your login session: To do this, go to Help > Refresh Sign in. After completing the log-in process, try running a One Step Update again.

Please open the article linked above and follow the rest of the steps.

Let us know how it goes!

dpstephens

It sounds like the same issue as below. However, it's interesting you had a downloaded transaction on 3/1 while most people haven't gotten any downloaded transactions since 2/23. Did you happen to apply the Quicken update about a week after it was released? If so, this would prove the issue is on the Quicken side (a bug caused by a recent release), and not an issue on the PNC side.

PNC Bank not downloading since February 23, 2026 — Quicken

djlukas

After reviewing my transactions again in Quicken, the transaction from 3/1/2026 was NOT downloaded from the PNC website but was manually added and is waiting to be cleared from PNC in the subsequent download/import process. My last successful download from PNC was a transaction from 2/23/2026

The answer to the questions above: Yes, I am still experiencing the issue today; I do not have any transactions beyond 3/2/2026 pending the download/import with Direct Connect. I am still waiting for the transactions from 3/2/2026 to be downloaded/imported into Quicken (they are not pending on the PNC website but have posted to my account). I am getting transactions downloading from other financial sites into Quicken. I have also gone through the support article and tried each option suggested but the issue remain.

I opened a problem ticket with PNC Online Support as well on 3/5/2026.

Thanks for the suggestions and support.

AirForcTwo

I'm having the same problem. I spent almost an hour on the phone with PNC, tried reseting, deactivating, checking for updates, the usual. We then created a Test file and added PNC to it. It worked. They suggested a corrupt file and that I talk to Quicken. The error I get now is OL-332-A, login information is incorrect. I have no problem logging in to PNC directly and the test file still works. All my other accounts work well. Any more suggestions?

mintoka1

I am having the same problem. No transactions downloaded since 2/23. Spent untold amount of time talking (and time on hold) with PNC. They also told me to create a test file and send the logs to them but they never got back with me after that. Any update as to when this might be resolved? Had same issue with PNC in late fall after they performed a system update. This is so frustrating. I can connect but nothing is downloaded. I can log in and access my PNC accounts.

ttenneb

Just adding on: I have same symptoms as above… no Direct Connect transactions coming down, even though it looks like it runs correctly with no issues. I was also in the same mess Oct-Dec last year, like many others, and it seems to be the same issue.

Quicken Alyssa

Hello All,

Thank you all for updating this discussion with your findings.

This issue has been escalated internally. If you would like to contribute to the investigation, please go to Help>Report a Problem>Send to Quicken and send over your log files.

Let us know once you have done it so we can add it to the ticket.

Thank you!

[CTP-16554]

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Quicken Alyssa

@Rick8,

Thank you for adding to this discussion and for sending in your log files.

I will add your log files to the escalation ticket. I would like to first clarify, are you getting any errors when downloading, or are you just not getting transaction downloads?

Looking forward to your response!

unknown

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Boatnmaniac

PNC apparently had some system issue(s) from the morning of 3/25 through earlier the evening of 3/26 since OSU was returning error code OL-297-A. When a single FI is returning this error code it usually means that the FI has a server issue. The Support Article states when getting this error code we should wait and try doing OSU, again, the next day. At least this time the Support Article appears to have been correct because about 3 hrs ago (~7pm Central time) this OL-297-A error code issue in 2 unique data files was resolved and OSU for PNC DC worked well for me.

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Quicken Kristina

Hello @Rick8,

Thank you for letting us know you're seeing this error. If you are seeing an OL-297 error, I recommend posting to the active discussion on that error:

https://community.quicken.com/discussion/7972307/pnc-bank-ol-297-a-error-not-able-to-connect-or-download-quicken-direct-connect

Thank you!

djlukas

I have also been receiving very erratic results when attempting to download any transactions since I started this thread in early March. As late as this weekend, I received the 'Unable to Connect' to the site error. However, I was able to download transactions on the 27th of March. However, today, March 30, I attempted the download this morning and now received transactions from March 2, 2026 from PNC. The downloads have been completely unreliable and the connections erratic. It's becoming difficult to rely on the integrity of the data that I have been getting. My next step is to attempt to pay a bill through the interface to PNC but given the instability of the interface, I'm not expecting it to be successful. I am trying to determine-Is it Quicken or is it PNC causing the issues. I still have not received any contact from PNC concerning the ticket that was opened more than three weeks ago. I was told by the CSR at PNC that I would receive a callback in 3-5 business days.

Quicken Alyssa

@djlukas,

Thank you for sharing your experience and providing additional context.

While you didn't mention receiving an error, we do have an Open Alert for this financial institution, and I am guessing the issues you are seeing are related.

I am sorry that you didn't hear back from PNC. I can confirm this is not a Quicken issue, and I hope this will be resolved soon.

Thanks again!