FDP-104 Error: Caliber Home Loans

WaterLover
WaterLover Quicken Mac Subscription Member ✭✭✭
edited March 4 in Errors and Troubleshooting (Mac)

Been having a connection error on Caliber Home Loans for almost 2 weeks now. I've reported the error through Quicken, but without resolution for some time, I wanted to add it here:
Error #1

   Error Status: error
     Agg Status: CP_SCRIPT_ERROR
     Error Code: FDP-104
       WCC Code: CC-580
         Detail: Parsing error. JSON data parsing error
           Days: 11
        Snoozed: 0
        created: 2026-02-21 23:11:15 +0000
       modified: 2026-03-04 13:26:21 +0000
       lastSeen: 2026-03-04 13:26:21 +0000
          Count: 22
          fiBID: 61878
         fiName: Caliber Home Loans
       CER GUID: B11444F5-408E-4365-B771-5B4AAED69A82
     aggChannel: FDP_DEFAULT
Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @WaterLover,

    Thanks for reporting this!

    The FDP-104 error you’re seeing with Caliber Home Loans indicates that Quicken’s financial data platform was unable to connect to the account, often due to something on the bank’s side blocking the connection.

    Here’s what you can do:

    1. Wait 24 hours and try updating again.
    2. If the error persists after that window, contact Quicken Support and report:
      1. Error code: FDP-104
      2. Institution: Caliber Home Loans

    Support may need to review your logs to determine whether this is a bank-side block or a connectivity issue that needs to be escalated.

    Unfortunately, there isn’t a user-side fix for this error. It requires either the bank or an escalation on our end to resolve.

    Hope this helps!

    -Quicken Anja
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  • WaterLover
    WaterLover Quicken Mac Subscription Member ✭✭✭

    Thanks for clarifying what the error code means, Anja. It's been going for almost 10 days now. Hopefully it will work tomorrow. I've sent logs via the "Report a problem" in the Quicken menu a few times now, but not via Quicken Support. We'll see what happens tomorrow.

  • WaterLover
    WaterLover Quicken Mac Subscription Member ✭✭✭

    Hi @Quicken Anja!

    Error still occurs. I've reported it, but wanted to update here as well.

  • Quicken Anja
    Quicken Anja Moderator mod

    @WaterLover Thank you for the update, and we appreciate you taking the time to submit a problem report with your logs.

    While submitting reports through Help > Report a Problem is very helpful for our teams when investigating issues, those submissions are not automatically routed for escalation or follow-up. Instead, they are monitored to track when an issue is trending or becoming more widespread.

    Because this issue has been persisting for some time, we recommend contacting Quicken Support directly so they can review your logs promptly and escalate the issue through the proper channels if necessary.

    Doing so will help ensure the issue is formally tracked and addressed more quickly.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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