account security price import from a CSV file stopped working

AlanCF
AlanCF Quicken Mac Subscription Member ✭✭
edited March 10 in Errors and Troubleshooting (Mac)

The feature for importing security prices into the price history stopped working yesterday. I get as far as the select "Import History From CSV File" button and then nothing happens. The rainbow spinner appears and then times out after about 30 sec.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @AlanCF,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive or a cloud-based/external drive (e.g.: iCloud, DropBox, USB, etc.)?
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken?
      • If so, have you tried temporarily disabling it to see if the issue persists?
    • When did this issue first start occurring?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • AlanCF
    AlanCF Quicken Mac Subscription Member ✭✭

    the quicken file is local and so is the CSV file. I haven't changed anything in my setup recently. No VPN. The problem started this week. Note I also can not export a CSV file in a portfolio view (though I can copy to the clipboard). Both problems started within the last month as I last performed both actions a month ago.

  • AlanCF
    AlanCF Quicken Mac Subscription Member ✭✭

    It started working again though I didn't do anything different.

  • Quicken Anja
    Quicken Anja Moderator mod

    @AlanCF Thank you for the update! I'm glad to hear that the feature has started working again.

    If you happen to notice the issue returning, please feel free to let us know and include any additional details about what you're seeing at that time so we can take a closer look.

    Thanks again for following up!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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