One Step Update does not complete

System
System Member admin
edited February 19 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

20+ years i've used quicken.

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  • bethlawyer
    bethlawyer Quicken Windows Subscription Member ✭✭

    Why, after, doing an update, do I have to use task manager to stop the download cycle, close, then reopen Quicken to see what has downloaded and use Quicken?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @bethlawyer,

    Thank you for posing this question.

    I have some follow-up questions for you.

    • How long has this issue been happening?
    • What operating system are you currently running?
      • Do you have any updates pending?
        • If so, please complete those and see if the behavior improves.
    • Are you using a VPN, a Firewall, or Antivirus Software?
      • If so, can you try temporarily disabling it to see if that changes anything?
    • Where is your data file located?
      • You can check this by going to File. The first file listed is the one you are currently in. The file pathway will be displayed there. That's what we are looking for.
    • Is your file backed up/synced by any third-party service, such as Carbonite, OneDrive, or Backblaze?

    Something we can try is validating your data file.

    To do this:

    1. Go to File.
    2. Select Validate and Repair file… Validate and Repair 2.png
    3. Check the first box for Validate file.
    4. Click Ok.

    Once that is done, check to see if the issue persists, and let me know how it goes.

    Thank you!

    Quicken Alyssa

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  • bethlawyer
    bethlawyer Quicken Windows Subscription Member ✭✭
    edited February 24

    Thank you for offering to help me resolve this issue.

    1. It started last November. Finally about 2 weeks ago it worked fine for several days, but now isn't working again.
    2. I have done all Quicken and Windows Edge updates.
    3. I have tried disabling Webroot Secure Anywhere, and still have the same problem.
    4. My backups are done on Quicken backup
    5. I have validated my data file, and still the same problem

    [Edited-Readability]

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @bethlawyer,

    Thank you for following up with that information!

    Can you please confirm where your data file is located and whether or not it is being backed up/synced by any third-party services?

    I ask these questions because if your data file is not in the default location, C:>Users>username>Documents>Quicken, then my suggestion would be that you move it there. Using it from an external location can cause damage to your file.

    The same thing applies to allowing third-party services to back up or access your main, active data file. This can also cause damage. So I would suggest excluding your file if this is something you already have in place.

    Looking forward to your response!

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @bethlawyer,

    Just checking in, we haven't heard back from you in a while.

    Do you still need assistance?

    Thank you!

    Quicken Alyssa

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  • bethlawyer
    bethlawyer Quicken Windows Subscription Member ✭✭

    I have given up on downloading transactions, just go to the individual site and manually doing my entries. Nothing has worked so far. It gets hung up even if I individually try updating on Discover, PNC and Fidlity. Nothing has worked to correct this. I began having issues last November after updating Quicken. Very frustrating.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @bethlawyer,

    Thank you for following up, though I am sorry to hear you have given up.

    I am glad you have found a way to work around the issue, but if you would like to begin troubleshooting again, please give Quicken Support a call so they can walk through possible causes and troubleshoot with you in real-time.

    Thanks again!

    Quicken Alyssa

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