Paying my credit card bill resulted in all charge transactions being changed to credits

joanee109
joanee109 Quicken Windows Subscription Member
in Paying Bills, Online Billers & Reminders (Windows)

Quicken classic on windows. Issue started sometime after February 13. I pay my Chase credit card bill monthly. When I entered a payment transaction this morning, all the transactions in the account register moved to the Payment column and the payment itself did not appear as a transaction. The remaining balance shown for the account was roughly correct. What's up with that? It's unhandy, to say the least.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Are you running QWeb or QMobile? They've been known to sometimes cause bizarre events in your account registers.

    SO, you might try taking a backup, just in case and then Restoring from a backup created before this began, turning off Web & Mobile and re-downloading from your banks/cards/etc.

    Then, re-recording that payment/transfer from your bank account to the card account in Q and seeing what happens.

    Let us know the outcome. There are other things to try.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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