Paying my credit card bill resulted in all charge transactions being changed to credits
Quicken classic on windows. Issue started sometime after February 13. I pay my Chase credit card bill monthly. When I entered a payment transaction this morning, all the transactions in the account register moved to the Payment column and the payment itself did not appear as a transaction. The remaining balance shown for the account was roughly correct. What's up with that? It's unhandy, to say the least.
Answers
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Are you running QWeb or QMobile? They've been known to sometimes cause bizarre events in your account registers.
SO, you might try taking a backup, just in case and then Restoring from a backup created before this began, turning off Web & Mobile and re-downloading from your banks/cards/etc.
Then, re-recording that payment/transfer from your bank account to the card account in Q and seeing what happens.
Let us know the outcome. There are other things to try.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Hello @joanee109,
We haven't heard back from you in a while. Do you still need assistance?
Were you able to give @NotACPA's suggestion a try?Check back and let us know! Thank you.
-Quicken Anja
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Hello again,
Checking in once more before this thread is closed.
Let us know if you still need assistance.Thank you!
-Quicken Anja
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Hello again,
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
Thank you!
-Quicken Anja
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