"Sorry, something went wrong..." error with Discover

System
System Member admin
edited March 7 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Discover Bank Not Listed as Financial Institution

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  • theepoet
    theepoet Member ✭✭

    Hello,

    I had issues with downloading data for my Discover bank and credit card accounts - although it had worked for a couple of weeks after I received a migration complete notification. It was so bad, I decided to deactivate the online services. Now, when I try to set them up again, everything goes well through choosing the accounts and checking the authorization box.

    As soon as I do the final step (which sends Quicken Classic Discover's authorization and connects Discover to Quicken Classic), I get the error message (screenshot below) from the Discover website "Sorry, something went wrong. We're unable to connect your account at this time. Please try again later." This has occurred since a week ago today.

    This occurred with both the credit card and banking options on Discover's website. I also tried adding a new account using "Capital One - Discover," but that option does not exist.

    Further, there is an update link for Discover on the Quicken support home page (https://community.quicken.com/discussion/7970060/updated-1-26-26-discover-migration#latest), when I select "Learn More" the page it takes me to says "Permission Problem. You don't have permission to do that." So, I cannot get updates that way too.

    A week ago, I sent my download issues to Quicken via the "Report a Problem" feature, but no one ever got back to me. I am all out of ideas. Can someone suggest something I can do next?

    Screenshot 2026-03-07 at 11.31.34 AM.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @theepoet,

    Thank you for sharing! I can see that you already contacted Support, and they escalated the issue. Typically, the escalated team will reach out to you by email if they need more information or when they believe the issue is resolved.

    Further, there is an update link for Discover on the Quicken support home page (https://community.quicken.com/discussion/7970060/updated-1-26-26-discover-migration#latest), when I select "Learn More" the page it takes me to says "Permission Problem. You don't have permission to do that." So, I cannot get updates that way too.

    The Permissions Problem error message occurs because that alert was marked resolved and then archived. There are still some alerts for known issues with Discover, but none match the error message you shared.

    When I check our Support home page, I see a message about the Bank of America migration.

    Screenshot 2026-03-07 at 3.50.44 PM.png

    What URL (web address) are you looking at?

    A week ago, I sent my download issues to Quicken via the "Report a Problem" feature, but no one ever got back to me.

    You will not receive a direct response when you use the Report a Problem feature. These problem reports are reviewed daily to track multiple reports of the same trending issues and/or for troubleshooting/escalation purposes. When multiple reports of the same issue are received, those reports are also investigated further. Reports that can be replicated or verified are then submitted as tickets to the proper channels.

    I hope this helps!

    Quicken Kristina

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  • ibis88
    ibis88 Quicken Windows Subscription Member

    I am having the exact same issue.

  • hopkins.m
    hopkins.m Quicken Windows Subscription Member

    I am having this exact same issue - It needs to be corrected - we cannot even research this -

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ibis88 & @hopkins.m,

    Thank you for letting me know you're seeing the same issue. To help troubleshoot, please provide more information:

    • When did you first notice this issue?
    • Was it working when you first reauthorized the account(s)?
    • Which browser are you using?
      • Have you tried using an alternate browser? If so, which one(s)?
    • Do you use a VPN?
    • Which connection option are you using (Discover Card, Capital One 360, etc.)?
    • Have the accounts been migrated to Capital One?
      • If they have been, have you set up Capital One credentials, and can you view the accounts through Capital One's website?

    I look forward to your response!

    Quicken Kristina

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  • 30yrsQknUser
    30yrsQknUser Quicken Windows Subscription Member ✭✭

    I asked Discover BANKING (not Credit card) today and got the following response:

    From Discover Customer Service Date Received: 03/14/2026 02:05 PM

    Dear ********,

    Thank you for your being a valued Discover customer. I understand your concern regarding being able to import your transactions using the Quicken or QuickBooks software.

    Unfortunately, Quicken and QuickBooks software is no longer supported. I apologize for any inconvenience this causes.

    You are able to access your transactions anytime through your online account center by clicking on your Activity under your account details. You are also able to download the transaction history in an Excel or CSV file.

    [boilerplate removed]

    Sincerely,

    xxxxxxx

    Discover Customer Service

  • Dennis Cna
    Dennis Cna Quicken Windows Subscription Member

    Also having this issue, it needs to be fixed

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Dennis Cna,

    Thank you for letting us know you're encountering an issue. To help troubleshoot, please provide more information:

    • When did this issue start?
    • Are you encountering the issue with a Discover bank account or a credit card account?
    • What is the exact error message you see?
    • Which web browser do you use?
      • Do you get the same result when using an alternate browser?

    I look forward to your response!

    Quicken Kristina

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  • bertel470
    bertel470 Quicken Windows Other Member
    edited 9:49AM

    I also am having the same issue. If it is true, as someone else has posted, that Discover Bank no longer supports Quicken, Discover will lose all my business.

    [Edited - Readability]

  • holly70115
    holly70115 Quicken Windows Subscription Member

    I have been experiencing the same issue for weeks, possibly even a month. I have reported it daily to Quicken through the Report Problem feature. I have been a customer of Quicken and Discover Card/Bank for over two decades. I’m not sure who is at fault, but either way, this situation is not good for business. I have completely stopped using my Discover Card because of this issue, and I may stop using Quicken next.

  • zachrosing
    zachrosing Member

    Discover customer support also told me they have discontinued Quicken support. I will be moving all my accounts elsewhere.

  • ibis88
    ibis88 Quicken Windows Subscription Member

    @Quicken Kristina

    The last date I see an entry from an automatic download from Discover Card is Jan 26, 2026. When I had no luck connecting, I tried to reauthorize the connection to Discover Card. The connection can no longer be reestablished. The attached screenshots are what I see in Quicken and Discover.

    My account has not been migrated to Capital One. It is still Discover Card.

    Screenshot 2026-03-14 105823.png
    Screenshot 2026-03-14 105925.png
    Screenshot 2026-03-14 110020.png
    Screenshot 2026-03-14 110029.png
    Screenshot 2026-03-14 110630.png

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