connecting with Golden1 CU

Richard22
Richard22 Quicken Mac Subscription Member
edited March 18 in Download, Add/Update Accounts (Mac)

What is the problem in solving the connection with Golden1 CU? How much longer? 😫Been waiting almost a month.

Thanks

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Answers

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @Richard22,

    I’m sorry to hear you’re still experiencing issues with Golden 1 Credit Union.

    If you’re seeing the FDP-105 error, this is a known issue that is currently being worked on. I recommend referring to the Community Alert for the latest updates.

    If you’re encountering the FDP-163 error, we recommend reaching out to Quicken Support for further assistance.

    We appreciate your patience as we work to resolve this!

    Quicken Laura

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  • jlfisher
    jlfisher Member
    edited March 26

    This is very frustrating. The community alert has not been updated in several weeks.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @jlfisher,

    I understand how frustrating this situation can be. At this time, the issue is still ongoing, and there are no new updates to share, which is why the alert hasn’t been updated yet.

    As a temporary workaround, you may want to download a QFX file directly from your financial institution’s website and import the transactions into Quicken.

    Please feel free to reach out if you have additional questions!

    Quicken Laura

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  • Richard22
    Richard22 Quicken Mac Subscription Member

    It is April 7th and no fix for Golden1. How many people are working on this issue? Has Golden1 had and ideas on how to resolve this problem? I have 3 accounts with them and this problem has not helped.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 7

    Hi @Richard22,

    I understand how frustrating it can be when transactions aren’t downloading reliably.

    The latest update indicates that the connection is temporarily unavailable due to scheduled maintenance. At this time, there isn’t an estimated timeframe for resolution. In the meantime, I recommend periodically attempting to reconnect your accounts. You may also consider reaching out to your financial institution’s support team for any additional details regarding the maintenance.

    You can also keep an eye on the Community alert for any updates as they become available.

    I apologize for any inconvenience this may cause.

    Quicken Laura

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